Order Desk Representative

Are you a detail-oriented administrative professional with a passion for precise data entry and high-level customer support? Randstad Professional is currently seeking an experienced and adaptable Order Desk Clerk to join a dynamic team in Calgary SE. In this versatile business administration role, you will serve as a core pillar of operational efficiency by managing customer orders, maintaining detailed records, and delivering top-tier customer service in a fast-paced environment.

As an Order Desk Clerk, your day-to-day duties will blend high-volume data entry with cross-departmental collaboration. You will interact with customers and builders, oversee inventory tracking, compute prices and discounts, and navigate specialized proprietary software alongside tools like Google Drive, Google Sheets, QuickBooks Pro, and Microsoft Office. Beyond core order processing, this business administration position offers a unique cross-functional scope: you will actively support the internal accounting team, step in during team vacations, and utilize your foundational accounting background to maintain seamless financial operations. If you thrive in a collaborative environment where no two days are identical, this business administration opportunity in Calgary SE is the ideal next step for your career.

Skills required:

• Strong communication skills, with a positive, professional presence over the phone and via written communication.
• Excellent interpersonal skills and a collaborative team-player attitude.
• Proficiency in Google Drive, Google Sheets, Microsoft Office, Microsoft Access, and QuickBooks Pro.
• High attention to detail with proven ability to maintain complete accuracy in high-volume data entry.
• Solid decision-making, problem-solving, and conflict-resolution abilities.
• Exceptional multitasking skills, with the ability to manage changing priorities under frequent interruptions.
• Basic invoicing capabilities and a working knowledge of full-cycle accounting principles

Advantages
• Competitive hourly pay rate of $21.00 per hour.
• Convenient work location in Calgary SE with accessible parking and public transit options.
• Gain valuable cross-functional experience across business administration, customer service, and accounting operations.
• Collaborative, supportive team culture that values continuous learning and internal development.
• Dedicated support from Randstad Professional recruitment experts who are invested in your long-term career growth.

Responsibilities
• Execute high-level data entry, order processing, tracking, posting cheques, and navigating custom software updates seamlessly.
• Maintain accurate, organized filing and documentation systems for membership records and customer accounts.
• Provide outstanding support to customers regarding shipments, inventory requirements, pricing, discounts, and delivery dates.
• Check inventory levels, log incoming orders, and compute pricing calculations accurately.
• Handle incoming customer phone calls, resolve product inquiries or complaints professionally, and record order details.
• Maintain and update client/builder spreadsheets utilizing Google Drive, Google Sheets, and Microsoft Excel.
• Assist and cover for the accounting team with invoicing, day-to-day ledger entries, and vacation coverage.
• Collaborate within a close-knit team in business administration to ensure all order desk tasks are completed on time and adhere to strict ethical standards.

Qualifications
• 3+ years of high-volume data entry experience in a fast-paced office or warehouse setting.
• 2+ years of direct customer service experience, preferably within order processing or distribution.
• Hands-on experience or familiarity with full-cycle accounting and payroll processes.
• Demonstrated proficiency using QuickBooks Pro, Microsoft Office, Access, and Google Workspace platforms.
• Strong ethical standards and commitment to confidentiality and accurate documentation.

Summary
If you are looking for new opportunities in business administration or other fields, reach out to our expert recruitment team today to discuss options tailored to your career goals!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.