The Airport Needs You | Facilitator | YUL | Montreal
Every positive travel experience starts with caring and dedicated people. Behind every safe and accessible journey is a team committed to supporting travellers with empathy, professionalism, and care. At GardaWorld, we are currently looking for Facilitators to support passengers at YUL Airport in Montreal.
If you enjoy helping others, thrive in dynamic environments, and want to make a real difference every day, this opportunity is for you.
Paid training and ongoing development opportunities
Opportunity to grow in a dynamic airport environment
Development of valuable skills in customer service, accessibility, and public interaction
Inclusive, diverse, and collaborative work environment
Deliver exceptional customer service to passengers
Support travellers with special needs, including mobility, hearing, or visual assistance
Guide passengers through the screening process when needed
Clearly explain screening procedures and available options
Assist passengers with personal belongings, medical devices, and sensitive items
Provide communication tools adapted to visually impaired passengers
Collaborate closely with screening officers and airport stakeholders
Proactively identify passengers who may require additional support
Stay informed on accessibility initiatives, including the Sunflower Lanyard program
Post-secondary education or equivalent experience
1 to 3 years of customer service experience
Strong empathy, active listening, and interpersonal skills
Bilingualism (English and French) is required to effectively serve an international clientele
Ability to adapt to different customer needs and provide appropriate solutions
Ability to assist passengers with reduced mobility
Ability to stand and walk for extended periods
Ability to work on-site at YUL in Montreal
No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.
Vacancy Status: This posting is for a position that is currently vacant within the organization.
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