QA Lead (10+ years) to lead quality assurance oversight for a ServiceNow ITSM implementation RFC

Our transportation client is seeking a QA Lead (10+ years) to lead quality assurance oversight for a ServiceNow ITSM implementation

Join a large-scale ServiceNow implementation modernizing IT service management workflows across a major transportation organization. This role provides client-side QA leadership across testing, defect management, release readiness, and operational validation for ServiceNow ITSM capabilities. The project includes oversight of integrations, data migration, UAT, automation strategy, and non-functional testing aligned with enterprise QA standards and governance requirements.

12 month Contract, Vancouver, Hybrid 2 days per week, Working Hours: 37.5/week PST

Must Haves

• 10+ years in Quality Assurance leading testing for enterprise software implementations
• Direct testing experience with ServiceNow, ITSM, and enterprise SaaS platforms
• Test strategy, test planning, defect management, and release readiness leadership across the full test lifecycle
• Hands-on testing across UI, API, integration testing, and ServiceNow Automated Test Framework (ATF)
• ISTQB Foundation or Advanced, ServiceNow Certified System Administrator (CSA), or ITIL Foundation

Nice to Have

• Experience with accessibility testing against WCAG standards
• Exposure to Agile/Scrum delivery and continuous testing practices
• Experience delivering in a public-sector or large enterprise environment
• Familiarity with ServiceNow Test Management capabilities
• Proficiency with Jira, Azure DevOps, or ServiceNow Test Management

Responsibilities

• Lead client-side QA oversight for ServiceNow implementation testing activities
• Review requirements and maintain requirements-to-test traceability coverage
• Coordinate SIT, regression, end-to-end, UAT, and non-functional testing activities
• Validate vendor testing evidence, defect records, and release readiness criteria
• Manage defect lifecycle activities including triage, retesting, and resolution tracking
• Support cutover, go-live, hypercare readiness, and go/no-go recommendations
• Report testing progress, quality metrics, risks, defects, and readiness status to project leadership