Great people make Schneider Electric a great company. Schneider’s Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you? We are proud to offer all Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a site-based position with frequent nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites. This Service Representative position will be within our Northern Ontario Services business, based in Ottawa. As a Service Representative, a typical day for you might include: Pre-site, startup, repair, preventive maintenance, or field modification of equipment Problem solving with customers, electricians, sales partners, technical support, District Service teams Completion of field service reports, expense reports, preventive maintenance, and startup data sheets Working with your Manager to resolve complex escalated issues Continuous learning and training on various products both in the field and in the classroom Perform basic and complex testing following industry best practices and standards utilizing a wide array of test equipment and tools. Consult with engineering and product support teams to resolve complex issues. Provide start-up services and ensure compliance with specifications. Build strong customer relationships and deliver exceptional service reports. On some days, you may even: Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air. Assist senior technicians and support Project Management on larger system start-ups Work alongside larger teams of SRs on higher complexity projects Act on behalf of the District Service Manager to resolve operational issues as required This may be the next step in your career journey if you have: A strong drive for quality and customer satisfaction An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines. The ability to read blueprints/schematics Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components Experienced troubleshooting Power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment 5+ years in Field Services or equivalent industry experience. Must possess good safety practices and adhere to the company’s safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time. Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative. CSA Z & OHSA knowledge is required Safe driving and vehicle operations skills Skilled at utilizing test and diagnostic equipment, with knowledge of NETA standards Experience reading and interpreting schematics, drawings, and operation manuals The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions. Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying heavy items. Work in a variety of environmental extremes such as heat, cold, rain, and dust. Remain in a standing position for extended periods of time, including working in small, confined spaces.
Field Service Technician • Ottawa, Canada
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