IT Business Analyst to support IT Asset Management governance, reporting, process improvement, and

Duration: 1 year to start

Location: Downtown Toronto or Scarborough - Hybrid 2 days a week in office, not set

The successful candidate will support governance, reporting, process improvement, and strategic initiatives within the IT Asset Management (ITAM) Currency and End-of-Life (EOL) function. This role requires a strong communicator who can work independently, collaborate with stakeholders, and help improve business processes through reporting and automation.

Must Haves

• 3-7 years of relevant experience.
• Post-secondary education in a related field or equivalent practical experience.
• Experience supporting reporting, governance, process improvement, or business operations functions.
• Experience automating business processes using Microsoft tools such as SharePoint, Outlook, Excel, and PowerPoint.
• Decision Making
• Systems Thinking
• Process Improvement
• Strong verbal and written communication skills.
• Strong organizational, analytical, and problem-solving skills.
• Ability to document processes, procedures, and business requirements.
• Ability to work independently and manage multiple priorities.

Nice to Have

• Power BI dashboard development and reporting experience
• Python coding and automation experience
• Power Automate experience

Responsibilities

Governance & Stakeholder Support

• Support governance activities during audit and regulatory examinations.
• Assist with strategic initiatives involving internal and external stakeholders.
• Build effective working relationships across multiple teams.
• Exercise sound judgment to identify, investigate, and resolve issues.

Process Improvement & Documentation

• Develop and maintain procedures, workflows, process documentation, and end-user materials.
• Assist with training, knowledge transfer, and transition of tools and templates.
• Identify opportunities to improve efficiency, consistency, and automation.

Reporting & Analytics

• Produce executive and management reporting using Power BI and other Microsoft tools.
• Create dashboards, reports, and visualizations that support decision-making.
• Identify trends, patterns, and actionable insights from data.
• Translate business requirements into reporting and analytical solutions.

Automation & Technical Support

• Support automation of recurring reporting and business processes.
• Help optimize and scale reporting and analytics solutions.
• Assist in evaluating and implementing tools that improve operational effectiveness.

General Expectations

• Work independently and regularly handle non-routine situations.
• Demonstrate a proactive, resourceful, and continuous improvement mindset.
• Support compliance with policies, standards, regulatory requirements, and the Risk Management Framework.
• Perform other duties as assigned.