Incident Management & Service Restoration
Lead troubleshooting of complex network incidents.
Diagnose and restore services across LAN, WAN, Wireless, SD-WAN, Cloud, Security and ISP domains.
Own incidents from investigation through restoration and closure.
Participate in Major Incident response activities.
Coordinate vendors, carriers, ISPs and service providers.
Retail Network Operations
Support retail store network infrastructure and connectivity.
Support WAN circuits, ISP services, wireless and SD-WAN environments.
Support New Store Openings (NSO) and store migrations.
Coordinate Smart Hands and Field Services activities.
Problem Management
Participate in Root Cause Analysis activities.
Identify recurring incidents and operational trends.
Recommend runbook and process improvements.
Change & Maintenance
Execute approved network changes.
Support upgrades, patching and maintenance windows.
Validate implementation success and rollback readiness.
Required Qualifications
5+ years of Network Operations or Enterprise Network Support experience
Experience supporting retail, distribution center and corporate environments
Strong troubleshooting, analytical and communication skills
Experience supporting geographically distributed enterprise environments
Technical Skills
Cisco Routing & Switching, Cisco Meraki, SD-WAN, Palo Alto Firewalls, Zscaler, Infoblox, Azure Networking, AWS Networking, SolarWinds, Datadog, Splunk, ServiceNow, Wireshark, ISP/Carrier troubleshooting.
Preferred Qualifications
CCNA or CCNP Enterprise
ITIL Foundation
Azure or AWS networking experience
Python or PowerShell exposure
Juniper and Fortinet experience considered an asset
Network Operations Engineer • Vancouver, BC, Canada
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