Bilingual (Eng/Fr) Claims Support Specialist - RQ02474

Duration: 3 months to start

Location: Onsite at our Toronto office, Hybrid arrangement may be accommodated based on project needs and circumstances

Join a high-profile claims processing initiative supporting sensitive and complex claimant interactions within a structured operational environment. This role supports bilingual call centre, mail room, claims administration, document management, and support ticket activities while maintaining confidentiality and accuracy across all communications and records. The position involves handling sensitive and emotionally charged content requiring professionalism, discretion, and empathy. Preference will be given to candidates available to work regularly from the Toronto office to support collaboration, training, and operational delivery.

Note to Applicants: This role will require the review of materials of a highly sensitive nature, that may include descriptions of physical and sexual abuse, racism, self-harm, and other triggering materials. Applicants are encouraged to consider whether such topics will be significantly distressing or upsetting for them.

Must Haves

• 1+ years in phone support, customer service, claims administration, call centre operations, or administrative support
• Bilingualism (English/French) supporting claimant or customer communications
• CRM systems, databases, case management platforms, and document management tools
• Data entry, document processing, and records management in confidential environments
• Education and work experience aligned to claims support, customer service, or administrative operations

Nice to Have

• Ability to speak an Indigenous language such as Cree, Inuktitut, or Ojibway
• Knowledge of Indigenous cultures and communities
• Previous experience working with highly sensitive, confidential, emotionally charged, or trauma-informed subject matter
• Previous mailroom, records management, or document processing experience
• Experience using a VOIP / Internet phone service and typing speed of 50+ WPM

Responsibilities

• Manage incoming and outgoing mail, email, fax, telephone communications, support tickets, and claims correspondence
• Respond to claimant and representative inquiries in both English and French
• Enter, review, and verify data from electronic and paper forms
• Maintain confidential claimant information within CRM systems, databases, spreadsheets, and case management platforms
• Receive, sort, scan, distribute, and track incoming and outgoing mail
• Conduct outbound follow-up calls to obtain documentation and clarify claim information
• Document claimant interactions, call notes, and activities within applicable systems