icebreaker: Key Holder - Calgary Touchlab

At icebreaker and Smartwool, we are two unique brands that embody the same spirit of belonging, adventure, sustainability, and getting out there. We create products made for people who enjoy nature and want to go far and feel good. We do this all while keeping our planet and the impact of our products in mind.

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of fun, adventure-loving people, icebreaker and Smartwool may be just the place for you.

Key Holder

What will you do?

A day in the life of a Key Holder at icebreaker looks a little like this.

As a Key Holder, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and ensure operational excellence across customer engagement, merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and contribute to the store’s success. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about delivering exceptional service. Let’s break down that day-in-the-life a bit more.

What do you need to succeed?

We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, along with 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment. A High School Diploma or equivalent is preferred; but we value hands-on experience and demonstrated achievements most.

The foundation skills you will need in this position are:

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Now WE have a question for YOU.

Are you in?

Hiring Range:

$19.50 - $27.72 CAD per hour

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: This position is a part-time or limited time position (i.e., internship) and is not eligible for all of the benefits plans offered at VF Corporation. There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting and by clicking Looking to Join VF? Detailed information on the benefits options you qualify for will be provided upon hire.