Director, Registration & Qualifications

Director, Registration & Qualifications

Permanent Position
College of Pharmacists of Manitoba (CPhM)

The College of Pharmacists of Manitoba (CPhM) is seeking an experienced and collaborative leader to join our team as Director, Registration & Qualifications.

Reporting to the Deputy Registrar and Chief of Staff, the Director, Registration & Qualifications provides leadership, oversight, and day-to-day management of registration, licensure, renewal, reinstatement, and qualification assessment activities. This position plays a critical role in supporting CPhM's public protection mandate by ensuring registration processes are fair, transparent, consistent, and compliant with legislative and regulatory requirements.

If you are passionate about public protection, regulatory excellence, and supporting a high-performing team, we want to hear from you.

This is a full-time permanent position, Monday to Friday, 37.5 hours per week. A hybrid work model is available at the discretion of the supervisor.

CPhM offers a competitive starting salary, comprehensive benefits, company contributions to a retirement savings plan, and opportunities for ongoing professional development.

About the College of Pharmacists of Manitoba

The College of Pharmacists of Manitoba (CPhM) is Manitoba's pharmacy regulatory and licensing authority. Its legislated mandate is to serve and protect the public interest. CPhM promotes and safeguards the health and well-being of Manitobans by ensuring that pharmacists, pharmacies, and pharmacy professionals provide safe, ethical, and competent care.

In fulfilling this mandate, CPhM operates on an annual cycle with a wide variety of projects and responsibilities throughout the year. This information-driven work is highly meaningful, and a job well done can have a significant positive impact on staff, system partners, registrants, and the public.

Staff function as a small, supportive team in a friendly and highly collaborative environment. United by a commitment to serving the public interest, staff share core values of integrity, respect, accountability, and lifelong learning.

About the Role

The Director, Registration & Qualifications, is responsible for leading the College's registration and qualification assessment functions and ensuring registration processes are administered in accordance with legislation, regulations, by-laws, standards, policies, and fair registration principles.

The Director oversees registration operations, supports complex applicant and registrant matters, maintains the integrity of registration records and public registers, provides practice consultation support, and leads a team responsible for delivering high-quality regulatory services.

KEY RESPONSIBILITIES

Registration, Licensure & Renewal Operations

• Oversee and participate in registration, licensure, renewal, reinstatement, and related application processes, ensuring responsibilities are completed accurately and within established timelines
• Review and assess applications, supporting documentation, credentials, examination results, and licensure requirements; determine applicant eligibility and make regulatory decisions within delegated authority while escalating complex matters as required.
• Lead annual renewal activities, including planning, communications, system readiness, issue resolution, and follow-up on higher-risk or incomplete renewals.
• Monitor workflows to ensure timely, accurate, and consistent service delivery
• Ensure applicants, registrants, employers, educational partners, and the public receive clear and accurate information regarding registration requirements
• Ensure reporting obligations to external agencies are completed as required

Qualification Assessment & Complex Applicant Matters

• Oversee qualification assessments for pharmacists, pharmacy technicians, interns, students, graduates, internationally educated applicants, and other applicant categories
• Provide direction and support on complex, sensitive, or higher-risk registration matters
• Prepare and review briefing notes, recommendations, correspondence, and decision-support materials
• Ensure assessments are fair, transparent, objective, consistent, and well documented
• Support appropriate documentation of decisions, conditions, and registration outcomes
• Identify opportunities to improve licensure pathways, policies, processes, communications, and systems

Registration Records, Public Register & Database Integrity

• Oversee the maintenance of accurate and complete registration and licensing records
• Maintain required registers in accordance with legislation, regulations, by-laws, and policies
• Monitor the accuracy of public register information, including registration status, licence status, restrictions, conditions, and authorizations
• Collaborate with internal staff to support database integrity, reporting, application updates, and system improvements
• Ensure records are managed in accordance with privacy, records management, and retention requirements

Practice Consultation

• Oversee Pharmacy Jurisprudence Examination processes and related applicant resources
• Ensure practice inquiries are addressed in a timely, accurate, and practical manner
• Support staff in responding to complex practice-related questions and identifying matters requiring escalation
• Identify recurring questions, trends, and risks that may require guidance, communications, policy review, or referral
• Support the development of practice resources, guidance documents, FAQs, and related communications

Leadership & Department Management

• Provide day-to-day leadership, coaching, support, and supervision to Registration & Qualifications staff
• Establish priorities, workflows, expectations, and accountability measures
• Conduct performance discussions and annual evaluations
• Support employee development, training, and cross-training initiatives
• Manage workload distribution and address operational risks or resource challenges
• Foster a respectful, collaborative, accountable, and service-oriented culture
• Support change management initiatives related to systems, staffing, processes, and organizational priorities
• Contribute to departmental budgeting and resource planning
• Promote collaboration across departments to ensure consistent and effective communication and service delivery
• Represent CPhM on external working groups, committees, and stakeholder forums as assigned

About You

EDUCATION, TRAINING, AND CERTIFICATIONS

• Minimum five (5) years' experience in one of the following:
  • Bachelor of Science in Pharmacy or Doctor of Pharmacy and eligible for registration and licensure with CPhM;
  • Pharmacy Technician professional qualification and eligible for listing with CPhM; or
  • Another regulated health care profession.
  • Minimum three (3) years' experience in a supervisory, management, teaching, or leadership role.
  • Additional education and/or experience within a health regulatory college, regulatory environment, government, health system, or public administration setting is considered an asset.

EXPERIENCE, KNOWLEDGE, AND SKILLS

• Strong understanding of regulatory responsibilities related to registration and licensure
• Ability to interpret and apply legislation, regulations, standards, policies, and eligibility requirements
• Knowledge of Manitoba pharmacy legislation, registration pathways, licensure requirements, fair registration principles, and the evolving roles of pharmacists and pharmacy technicians
• Strong analytical, critical-thinking, and problem-solving skills
• Experience managing complex issues and applying appropriate escalation pathways
• Proven leadership and staff supervision capabilities
• Ability to identify operational risks, policy gaps, and opportunities for improvement
• Proficiency with Microsoft 365 and database management systems
• Excellent organizational, interpersonal, verbal, and written communication skills
• Ability to maintain confidentiality and exercise sound professional judgment

PROFESSIONAL QUALITIES

• Excellent interpersonal skills; effective verbal, listening, and written communication skills; professional and engaging manner
• Superior organizational skills with the ability to manage multiple projects simultaneously under tight deadlines
• Self-motivated individual with the ability to work independently as well as to thrive as part of a team
• Ability to maintain a high level of accuracy and confidentiality concerning all aspects of the organization
• Respectful, possessing cultural awareness and sensitivity
• Flexible, resourceful, and willing to lead and contribute to a cohesive team effort in an evolving workplace

WORKING CONDITIONS

• The position is 1.00 FTE, permanent, Monday to Friday; 37.5 hours per week
• Hybrid work model available at the discretion of the supervisor
• Ability to attend and/or facilitate events at other locations on occasion

CONDITIONS OF EMPLOYMENT

• Must be legally entitled to work in Canada
• Provide a satisfactory criminal record check upon hire

CPhM values diversity and inclusion and encourages all qualified applicants to apply. Applications will be reviewed as they are received until the position is filled. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.