Job Title: Lead Logistics, Documentation and Customer Service
Location: Montreal-Est
Industry: Transportation and Warehousing
Reporting to the Transport and Logistics General Manager, the Customer Service and Logistics Coordinator acts as a true pivot between customers, operations, and the team. You will ensure the daily coordination of activities related to customer service, logistics, and documentation, while ensuring the quality, fluidity, and accuracy of internal processes.
Apply now: Massimo.di.bello@randstad.ca
Advantages
Monday-Friday, day shift
Permanent full time
Competitive insurance package
Salary competitive and negotiable between 70k and 80k
Internal advancement and growth opportunities
Casual dress
Company events
Great team environment
Federal holidays
Responsibilities
- Guarantee high-level customer service: file follow-ups, email management, rapid problem resolution, and clear communication with customers.
- Coordinate the track & trace of deliveries and ensure that operations are carried out in accordance with commitments.
- Billing and the approval of truck driver payroll.
- Ensure the transmission and verification of work orders and transport documents with the documentation team.
- Collaborate closely with the operations department in an open and collaborative environment.
- Ensure compliance with customs regulations and the accuracy of administrative documentation.
- This position requires an excellent ability to manage multiple priorities simultaneously while maintaining a strategic overall vision.
Qualifications
- Proven experience in a logistics or transport environment
- Minimum of 5+ years in a similar role
- Mature and mobilizing leadership, capable of guiding, supporting, and growing their team.
- Strong ability to manage a high volume of information and prioritize effectively.
- Strategic mindset, rigorous and solution-oriented.
- Good proficiency in Excel and internal systems (customs software or ERP).
- Excellent communication in English (mostly English-speaking work environment).
Experience within the customs is an asset
Summary
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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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