Tool Rental Technician Full-Time - 7170 Lethbridge

Tool Rental Technician (TRT) ensures rental tools and equipment are maintained, repaired and available for customers to rent. The TRT writes customer contracts and invoices for tool and equipment rental, checks to make sure tool is operating properly and demonstrates its proper use (as needed). The TRT receives and turns rented tools and equipment to ensure its availability for rent in a timely manner. The TRT monitors parts inventory and orders parts as needed. The TRT trains TR Associates on turning, operation and repair of tools and equipment. The TRT completes these job duties while following all safety procedures and practices.

Key Responsibilities:

• Support Customers First Priority:
• Demonstrate expert tool, product and services knowledge in answering customer questions
• Process tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return, etc.)
• Demonstrate proper tool use for customer (as needed)
• Troubleshoot customer problem and provide advice to address
• Support In Stock Priority:
• Maintain tools and stock on a daily basis to ensure products are available
• Order parts online and call vendors for parts number changes, order delays etc.
• Ensure tools are repaired and available for rental in a timely manner while keeping costs to a minimum
• Drive Rentals:
• Perform preventive maintenance on tools and winterize tools as required
• Diagnose problems with tools and make necessary repairs or refer to repair center
• Turn returned tools by cleaning, inspecting, and preparing tools for rental by other customers
• Safety:
• Adhere to major and minor work rule policies regarding safety detailed in the Code of Conduct

Direct Manager/Direct Reports:

• Associates may encounter an uneven walking surface due to temporary cracks in the floor
• Associates may have exposure to dust, gas fumes emitted by power equipment, and noise
• Associates may be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors
• Associates may handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise and tools
• Responding to public address system announcements, including customer services calls, pages, and general information
• Moving around the store and be able to assist customers
• Operating a computer to generate contracts, invoices, ordering parts etc.
• Identifying and reading reports, tickets and UPC labels

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Be able to work a flexible schedule, including weekends, evenings, and overtime if needed
• At least one year relevant experience (e.g. tool rental, hardware, paint, floor, wall, construction)
• Successfully complete any required training or orientation courses

Preferred Qualifications:

• Mechanical aptitude/skills/knowledge
• Computer Skills

Minimum Education:

• Minimal or no educational requirement for this job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 0

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Small machine repair experience
• Attention to Detail: Concentrates for an extended period of time; catches errors before completing assignments; maintains high quality
• standards for his/her work.
• Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
• Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment.