Operations Training Specialist

Implements and administers training activities at a FedEx station or hub in support of the Company’s overall training strategy. Serves as an ongoing educational and training resource to ensure all facility employees receive training needed to effectively complete their jobs.

Manages the training curriculum for all employees in the facility.

Ensures Package Handler training events are properly prepared and executed with established materials within established timelines.

Monitors continuous on-the-job training of employees, as needed, by demonstrating proper training with them on the dock and guiding managers on effective training methods.

Manages and leads weekly Package Handler retention team meetings.

Provides training, follow-up coaching and feedback to managers based on individual needs and development opportunities.

Works with the facility Senior Manager, District Staff and the PGH University to determine training gaps.

Responds to requests for and questions about training initiatives in a timely fashion.

May conduct or assist with Package Handler orientation sessions.

Perform other duties as assigned.

Knowledge, Skills & Abilities Required:

Minimum Education

High school diploma or GED required; Bachelor’s degree in Education, Communications, Business Administration, Business Management or related field preferred.

Minimum Experience

One (1) year experience required in instructor-led training, field operations or related area.

Knowledge, Skills, and Abilities

Working knowledge of field operations and/or training principles.

Software skills, including use of Microsoft Office software and web-based applications.

Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.

Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.

Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.

Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.

Ability to mentor, coach and act as a knowledge resource to other employees.

Knowledge, Skills & Abilities Required:

Minimum Education

High school diploma or GED required; Bachelor’s degree in Education, Communications, Business Administration, Business Management or related field preferred.

Minimum Experience

One (1) year experience required in instructor-led training, field operations or related area.

Knowledge, Skills, and Abilities

Working knowledge of field operations and/or training principles.

Software skills, including use of Microsoft Office software and web-based applications.

Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.

Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.

Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.

Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.

Ability to mentor, coach and act as a knowledge resource to other employees.

Qualifications Requises:

Transparence Salariale:

Salaire:

Détails Supplémentaires: Note: AM Shift. Job posted 8/21/2026, job unposted 8/28/2026 at 3:00pm local time.

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.