Customer Service & Sales Coordinator – Manufacturing & Construction

Job Description

Customer Service & Sales Coordinator

Manufacturing & Construction

Be part of a team where your contribution has a meaningful impact every day. Enjoy a hybrid work model, comprehensive benefits, an RRSP program, paid time off and a collaborative environment that promotes autonomy, initiative and work-life balance.

What is in it for you:

• Annual salary of $55K-65K.

• Permanent full-time position of 40 hours per week.

• Schedule from Monday to Friday, 8:00 am to 4:00 pm, with flexibility.

• Hybrid work model allowing up to 2 days of remote work per week following the training period.

• 2 weeks of vacation per year (4%), in addition to a paid company shutdown during the holiday season, in accordance with company policies.

• Up to 32 paid personal hours per year, granted on a prorated basis according to hours worked.

• Group insurance after 3 months of service.

• RRSP program after 6 months of service.

• Work location: Terrasse-Vaudreuil.

Profile:

You enjoy being at the center of the action, managing multiple priorities at once and keeping things moving in a fast-paced environment. Organized and customer-focused, you ensure effective communication between various stakeholders and help keep requests, orders and priorities progressing smoothly.

Recognized for your attention to detail, resourcefulness and solution-oriented approach, you adapt well to changing priorities, coordinate multiple files simultaneously and actively contribute to customer satisfaction through thorough follow-up and proactive support.

Responsibilities:

• Respond to customer inquiries by phone and email in both French and English.

• Follow up on orders and delivery timelines.

• Act as a liaison between customers, the sales team and various internal departments.

• Support sales representatives in the management and follow-up of customer accounts.

• Coordinate information required for production and deliveries.

• Maintain and update data across various systems.

• Prepare and maintain administrative reports and tracking documents.

• Participate in resolving urgent or complex situations to ensure an excellent customer experience.

• Contribute to the continuous improvement of processes and work methods.

What you need to succeed:

Education and Experience

• Relevant college diploma or equivalent experience in customer service, coordination or sales support.

• Experience in a manufacturing, industrial, logistics, transportation or distribution environment.

• Experience or knowledge in the construction, building materials or technical products sector is considered a strong asset.

Skills

• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.

• Bilingual in French and English, both written and spoken, required to respond to customers in both languages.

Professional attributes

• Strong organizational skills, autonomy and the ability to manage multiple priorities simultaneously.

• Excellent judgment and resourcefulness.

• Ability to work with a variety of stakeholders and coordinate multiple files in parallel.

• Ability to remain calm, professional and solution-focused in a fast-paced environment.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.