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Adecco Canada
Customer Experience Coordinator - Brampton, ONAdecco Canada • Brampton, Ontario, Canada
Customer Experience Coordinator - Brampton, ON

Customer Experience Coordinator - Brampton, ON

Adecco Canada • Brampton, Ontario, Canada
20 hours ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description
Adecco is currently hiring a full-time Customer Experience Coordinator for a leading transportation and supply chain organization. This is ideal for a customer-focused logistics professional with experience in intermodal transportation, rail and truck operations, shipment coordination, and customer service. You will play a key role in ensuring the seamless movement of shipments while delivering exceptional service and support to customers.
· Location: Brampton, ON
· Shift: Monday to Friday | Varying shifts, including weekends and statutory holidays, may be required based on operational requirements
· Job type: Permanent | Full-time
· Vacancy Status: This posting is for an existing vacancy .

Our Diversity & Inclusion Statement
 At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. This position is open to individuals who self-identify as First Nations, Inuit, and/or Métis, the Indigenous peoples of Canada. Through this initiative, Adecco is taking proactive measures to support the equitable representation of Indigenous peoples in the workforce in alignment with section 16(1) of the Canadian Human Rights Act. Together, we're making the future work for everyone.
Responsibilities:
Customer Experience & Shipment Coordination
  • Coordinate shipments from origin to destination while ensuring customer service expectations are met
  • Process orders, billing, shipment scheduling, tracking, and delivery appointments
  • Monitor shipments and proactively communicate delays, disruptions, and delivery impacts
  • Evaluate logistical requirements related to intermodal rail shipments
  • Develop and communicate operational plans for internal execution
  • Maintain daily communication with customers, dispatch teams, and internal stakeholders
  • Track equipment and shipments exceeding detention allowances and coordinate follow-up actions
Customer Support
  • Respond to customer inquiries and provide timely resolutions
  • Investigate shipment issues and coordinate corrective actions
  • Deliver proactive support to improve customer experience
Internal Coordination
  • Serve as a liaison between customers and internal departments
  • Support the resolution of appointment changes, delivery issues, shipment holds, invoice disputes, and reporting requests
  • Collaborate with cross-functional teams to ensure efficient service delivery
Qualifications and Skills:
· Post-secondary diploma in Logistics, Supply Chain, Business, Transportation, or a related field would be considered an asset
· 1-3 years of experience in logistics, transportation, supply chain, or intermodal operations
· Experience with rail and truck transportation
· Strong customer service, communication, and relationship-building skills
· Excellent organizational and problem-solving abilities
· Ability to manage multiple priorities in a fast-paced environment
· Strong analytical skills and attention to detail
· Ability to work independently and as part of a team
· Proficiency with Microsoft Office, including Outlook and Excel
· Ability to learn and navigate transportation and logistics management systems
· Understanding of intermodal transportation and supply chain processes
· Knowledge of rail network operations
· Experience with shipment tracking and transportation coordination preferred
· Must be legally eligible to work, and reside in Canada
Land Acknowledgement
Adecco acknowledges that our head office is located in Tkarón:to/Toronto, on the traditional territory of many Nations, including the Anishinaabeg, the Haudenosaunee, the Huron-Wendat, and the Mississaugas of the Credit First Nation. We recognize that our teams operate in offices and communities across the country, on the ancestral and contemporary lands of First Nations, Inuit, and Métis Peoples. We're committed to continued learning, respectful relationships, and taking meaningful actions in partnership with Indigenous communities.
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.



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Customer Experience Coordinator - Brampton, ON • Brampton, Ontario, Canada

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