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Siri InfoSolutions Inc
IBM MQ ADMINSiri InfoSolutions Inc • Montreal, QC, Canada
IBM MQ ADMIN

IBM MQ ADMIN

Siri InfoSolutions Inc • Montreal, QC, Canada
8 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Position: APS IBM MQ ADMIN

Location: Montreal, QC (Hybrid)

Duration: Fulltime

Job Description

  • The purpose of this job is to provide all aspects of IBM MQ administration and Production support to Application teams
  • This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsibilities:

  • The main responsibilities include configuration, implementation and support of IBM MQ.
  • Understand business requirements and design solutions accordingly.
  • Ensure quality standards in release.
  • Take care of incidents, escalate to Client or third parties as necessary.
  • Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.
  • Work with the right teams within Client or third parties for the implementation of change.
  • Follow the required policies and procedures for the incident, problem and change management.
  • Ensure service performance expectations are met with service levels and quality.
  • Raise/escalate any service-related issues and risks to Client Track lead and/or client.
  • Knowledgeable about MQ Architecture.
  • Familiarity with Windows, Linux Operating system.
  • Hands-on experience with MQ installation, configuration and Disaster Recovery (DR) procedures.
  • Has worked on multiple MQ Fixpacks/Patching.
  • Has worked on a MQ Migration.
  • Thoroughly understand the following MQ topics,
  • MQ Installation and Configuration.
  • MQ Point to Point Setup.
  • MQ Server and Client Architecture.
  • MQ Secured Socket Layer (SSL) Certificate implementation.
  • Hands on experience on MQ migration and Upgrade.
  • Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.
  • Raising a Case/Problem Management Report (PMR) with IBM.
  • Has worked with MQ support on Level 3 issues.
  • Must have good trouble shooting and analytical skills.
  • Excellent communication skills (verbal and written).
  • High energy results drive person with strong interpersonal skills.
  • Able to work under minimal supervision.

Minimum Qualifications

  • Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
  • A degree in Computer Science, IT, Systems Engineering or a related qualification.

Preferred Qualification:

  • Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
  • Knowledge about other products like IBM Sterling ConnectDirect, BMC Control-M(CM) and/or Cross File Transfer (CFT) is preferred.
  • Basic understanding of IT infrastructure and troubleshooting.
  • Technical and system expertise in relevant IT workstreams.
  • Strong analytical and problem-solving skills.
  • Ability to work autonomously.
  • Expert-level troubleshooting, including L3 Support that involves tackling the most challenging technical issues, which involve in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
  • Ability to act as a vendor or developer liaison, including L3 Support that involves interacting with product developers or vendors to address issues beyond the organization's scope.
  • Collaboration with lower support tiers, including L1 and L2 Support, and providing guidance and expertise to facilitate issue resolution.
  • Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and team partnership and collaboration.
  • Continuously improves support processes, documentation, and training materials to enhance support capabilities.
  • Strong involvement in design, architecture implementation and postmortems.
  • Strong communication skills (written and verbal).
  • Provides advice in pre-project discussion, including suggesting strategies to improve the setup in terms of technology and process.
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IBM MQ ADMIN • Montreal, QC, Canada

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