Usher Positions
Department: Front of House – Union Position
Reports to: Senior Manager Audience Services
Location: Onsite in Niagara on the Lake, Ontario
Pay Rate: $22.32 hourly plus benefits and group RRSP
The Shaw Festival is seeking seasonal part-time (15-25 hrs) and full-time (35+ hrs) Ushering staff. Visitors from all over North America come to The Shaw to experience outstanding theatre and excellent customer service. The Audience Services department receives appropriate training and coaching to ensure we work together to maintain the highest standards.
Successful candidates will be 15+ years of age, possess excellent communication and interpersonal skills and demonstrate flexibility, adaptability and patience. Candidates should also have well-developed customer service skills and a keen desire to learn and work in a professional and positive environment.
Scheduled shifts will include day, evening and weekend hours. If you are excited about working for the Shaw Festival and have an affinity for the arts, please forward your resume and cover letter prior to 5pm, September 4, 2026 to:
Shaw Festival Theatre
Attention: Director, Human Resources
Email: dlg@shawfest.com
We thank all applicants in advance for their interest, however, only those selected for an interview will be contacted.
Thank you for your interest in the Shaw Festival
Discover more about working at the Shaw Festival by visiting our Welcome Website at welcome.shawfest.com
As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members.
The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender fluid.
In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.
We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.
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