Provide first-level technical support via phone, email, remote access, and service management tools.
Log, prioritize, and manage incidents and service requests while providing timely updates to users.
Troubleshoot and resolve issues related to desktops, laptops, software, mobile devices, peripherals, user accounts, and system access.
Perform initial troubleshooting of network, server, storage, and enterprise application issues, escalating when necessary.
Support and administer Microsoft Windows 10, Active Directory, SCCM, and Microsoft Office 365.
Liaise with internal and external support teams to resolve hardware and software issues.
Create and maintain Service Desk documentation, procedures, and user guides.
Participate in technical projects, testing, and continuous improvement initiatives.
Stay current with emerging technologies and ITIL best practices.
What you must have:
Diploma or degree in Information Technology or a related field, or an equivalent combination of education and experience.
Minimum 1 year of experience providing technical support in a Help Desk or Service Desk environment.
Experience supporting users in person, by phone, email, and remote support tools.
Strong knowledge of:
Microsoft Windows 10
Active Directory
SCCM
Microsoft Office 365
Familiarity with ITIL best practices.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent customer service and communication skills.
Ability to work independently while collaborating effectively within a team.
Other Requirements:
Fluent in English and French (spoken and written).
Must be flexible to work rotating shifts between 7:00 AM and 8:00 PM Eastern Time, Monday to Friday.
Must be eligible to obtain and maintain Reliability Status security clearance and successfully pass the Controlled Goods Program (CGP) security assessment.
Salary/Rate Range: $28.00–$36.00/hour (T4)
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Tier 1, Deskside Support - Bilingual (Montreal), 1300-1 • Sainte-Anne-de-Bellevue, QC
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