Junior HR Generalist

MatchBox Consulting Group is seeking an HR Services Representative on behalf of our client for an approximately 9-month contract in Calgary. This is an HR service delivery role supporting employees and retirees as the first point of contact for HR-related questions, processes, policies, and programs.
The successful candidate will bring 2+ years of HR or related experience, strong customer service skills, and the ability to manage employee inquiries and HR cases through to completion. This role is well suited to someone who is organized, responsive, comfortable handling confidential information, and able to work in a busy HR environment.

• Location: Calgary, AB – On-site, Calgary-based candidates only

• Job Type: Contract – September 14, 2026 to June 15, 2027 (~9 months)

• Schedule: Full-time, 40 hours/week

Responsibilities

• Serve as the first point of contact for employee and retiree HR inquiries.

• Provide guidance on HR processes, policies, programs, and practices.

• Manage HR cases related to employee lifecycle events and coordinate with internal HR teams through completion.

• Respond to inquiries through online portals, telephone, and chat while providing timely and professional service.

• Work with HR partners to resolve more complex employee matters and escalate when required.

• Accurately document inquiries and case activity in the case management system.

• Maintain employee and HR information within SAP and/or Workday.

• Support the administration of HR programs for employees and leaders.

• Manage multiple inquiries and priorities in a fast-paced, deadline-driven environment.

• Identify opportunities to improve HR services, processes, efficiency, and the employee experience.

• Participate in training, projects, and HR initiatives as required.

Qualifications - Must-Haves

• University degree in Human Resources, Business, or a related field.

• 2+ years of Human Resources or relevant experience.

• Minimum 1 year of experience in a service or customer-facing role.

• Strong verbal and written communication skills.

• Experience providing professional and responsive customer service.

• Ability to handle sensitive and confidential employee information appropriately.

• Strong organizational skills with the ability to manage competing priorities.

• Strong problem-solving and critical-thinking skills.

• Comfortable working in a fast-paced and changing environment.

• Able to work onsite in Calgary.

Nice-to-Haves

• Workday experience.

• SAP experience.

• ServiceNow experience.

• Previous experience in an HR shared services, HR operations, employee services, or HR service centre environment.

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com
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