Director of Programs (Homeless Shelter)

Our client works with people experiencing homelessness.Through emergency shelter, transitional housing, long-term supportive housing, daily drop-by services, system navigation, and group programming, our client partners with individuals on their journeys toward housing stability and well-being. The Director is responsible for supervising program managers, ensuring operational accountability, strengthening systems, managing risk, overseeing program budgets, ensuring funder compliance, and leading cross-program integration. Location: York Region 5 days/week in office. Some overtime & on-call. Qualifications: Bachelor’s degree in Social Work, Human Services, Public Administration, or related discipline (Master’s degree considered an asset). Minimum 7 years progressive experience in homelessness, supportive housing, or community-based social services. Minimum 3 years in a management role supervising managers or multiple programs. Strong knowledge of the homelessness and housing system in York Region. Demonstrated experience in program oversight, evaluation, and quality improvement. Experience managing multi-program budgets. Strong understanding of harm reduction, trauma-informed care, and anti-oppressive practice. Working knowledge of Residential Tenancies Act and relevant legislation. Responsibilities: Ensure programs operate in alignment with the strategic plan, and service philosophy. Standardize operational practices across programs (documentation, supervision models, data tracking, service standards). Provide direct supervision, coaching, and performance management to the Housing Manager, Shelter Manager, Client Services Manager, Team Manager. Oversee program budgets in collaboration with managers, finance and the Executive Director. Monitor program expenditures to ensure alignment with approved budgets and funding agreements. #AB1