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Intelliswift Software Inc
IT Program Manager - JuniorIntelliswift Software Inc • Toronto, ON
IT Program Manager - Junior

IT Program Manager - Junior

Intelliswift Software Inc • Toronto, ON
1 hour ago
Job type
  • Full-time
Job description
Pay rate range - $40/hr to $44/hr.
Hybrid - twice a week

Description

Role Mandate:
Seeking a Program Manager – Client Delivery & Governance to ensure CLIENT's interests are effectively represented and delivered across all Client-led initiatives. This role will drive accountability, transparency, and execution across projects, changes, and defect remediation, while proactively managing risks, escalations, and stakeholder communication. Success in this role requires strong stakeholder management, and the ability to resolve operational challenges in a timely manner.

Role Responsibilities Include (but are not limited to):
Champion CLIENT's Priorities
Act as the primary owner ensuring CLIENT priorities, requirements, and timelines are clearly represented, understood, and delivered by Client.

Strengthen Vendor Governance & Accountability
Proactively manage and escalate Client service delivery issues, ensuring timely resolution and preventing recurrence.
Hold the vendor accountable to committed deliverables, milestones, and SLAs.

Drive Program Oversight & Execution
Oversee delivery of Client-related projects, enhancements, and defect fixes.
Ensure committed dates are met and risks/issues are actively managed with clear mitigation plans.
Monitor execution health and intervene early to address slippage or misalignment.

Centralized Tracking & Reporting
Maintain a consolidated view of CLIENT-related Client initiatives, including projects, changes, and production issues.
Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.

Escalation & Incident Management
Identify, manage, and escalate issues effectively across both CLIENT and Client leadership.
Drive resolution of critical blockers impacting delivery timelines or business outcomes.
Work with Client to identify and analyze malfunctions, system workflow, and troubleshoots issues raised by business.
Fulfils KMPG audit requests for incident management

Act as CLIENT–Client Bridge
Serve as the key liaison between internal stakeholders and Client SMEs.
Ensure clear, consistent communication and alignment across all parties.
Works independently on a range of complex tasks, which may include unique situations.

Stakeholder Relationship Management
Build and maintain strong relationships across the liaison, business and vendor teams
Take ownership of stakeholder concerns, ensuring timely resolution and clear communication
Foster trust through transparency, responsiveness, and delivery consistency

Innovation & Tooling Enablement
Leverage tools (e.g., AI/Copilot, Jira, reporting platforms) to improve tracking, automation, and reporting efficiency
Introduce scalable practices that enhance visibility and execution discipline

Problem Solving & Analytical Leadership
Diagnose and resolve complex, ambiguous issues using problem-solving approaches
Analyze data and trends to inform decision-making and continuous improvement initiatives
Advise and provide input to leadership on Client related questions

Alignment to CLIENT Values
Model CLIENT values and behaviors
Promote a culture of accountability, collaboration, and continuous improvement

Must-Have Skills:
5+ years of relevant experience or equivalent combination of education and experience
Strong program management, vendor governance, and delivery oversight experience
Excellent stakeholder management, communication, and escalation management skills
Proven ability to operate independently in complex, fast-paced environments
Strong organizational skills
Ability to work in a fast-paced environment and learn new skills/pivot when necessary
Flexibility with regards to taking on ad hoc tasks

Nice to Have Skills:
· More open to participating in office culture [joining teams
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IT Program Manager - Junior • Toronto, ON

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