Programs Process Specialist

51508 - Barrie - Regular

Hiring salary range: $3,952.00 - $5,646.00 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

This position is based on BAH - Barrie Corporate Office

General Accountabilities:

Reporting to the Manager, Distribution Damage Prevention this role will:

• Perform monthly and quarterly reporting and analysis activities for the Cable Locates and Damage Claims work programs. This includes development of consistent financial forecasts, productivity reporting, placemats/dashboards, scorecards/reports, reports to support rate filings/business planning, and others.
• Develop and/or produce reports to assist in monitoring various aspects of the work programs, including ad hoc reports as required.
• Work with various levels of stakeholders to gather requirements to assist in the development and implementation of processes to support locate delivery
• Document processes and continually review for opportunities to improve.
• Create and automate workflows to manage processes as required.
• Liaise with Ontario One Call, vendors, Ontario Regional Common Ground Alliance (ORCGA) and other utilities. Represent Hydro One on external committees as required.
• Monitor processes to ensure compliance with the requirements of the Ontario Underground Infrastructure Notification System Act, and Hydro One procedures.
• Monitor locate service provider performance and contractual compliance with Hydro One requirements. Establish reporting framework and templates for service providers.
• Work with various internal LoBs as well as external partners to execute and manage agreements for locate services.
• Provide advice and recommendations on price, service levels, processes, and other deliverables to assist in negotiation of Contracts or Service Level Agreements.
• Monitor, evaluate, and recommend changes and best practices to meet locate compliance requirements. Produce and/or oversee the development of the communication and training requirements relating to processes and prepare and deliver presentations and other materials as required.
• Contribute to the interpretation and assessment of performance as it relates to the execution of work programs, effectiveness and adaptation of business processes, tools and systems.
• Assist in process benchmarking and identify potential best practices to improve assigned processes. Prepare analysis or provide information or advice in response to internal and external requests.
• Work with various internal and external parties to support the damage claims process to ensure costs associated with 3rd party damages are recovered.
• Exercise limited or periodic supervision over staff assigned to assist/contribute to specific studies or projects.
• Produce briefing notes for various audiences, including senior management, as required.
• Perform other duties as required.

Selection Criteria (Essential Knowledge & Experience):

• Requires extensive experience and knowledge of program and project management, including financial reporting, budgeting, forecasting, contract monitoring, and business planning
• Requires experience in developing and delivering presentations/training.
• Requires ability to build and maintain relationships with stakeholders including external utilities, locate service providers, and other industry partners.
• Requires knowledge and understanding of procurement processes, including contract execution, PREQ/PO structure and monitoring
• Requires knowledge of English to effectively communicate both orally and in writing to both internal and external stakeholders.
• Requires knowledge of Contracts or Service Level Agreements to be able to analyze the associated information, monitor performance and compliance, and provide advice to stakeholders or Manager.
• Requires experience handling multiple tasks while adhering to stringent deadlines and status tracking.
• Requires ability to perform independent process and/or audit reviews and presenting findings to key stakeholders.
• Requires experience with SAP and BI for program management and reporting.
• Requires experience in working effectively with a wide range of people as well as the ability to work independently.
• Requires a sound knowledge of the theories and principles relating to business methods, processes, operations, including computerized applications associated with a modern business environment.
• Requires experience creating and producing reports using various tools, including SAP, BI, Excel, Sharepoint, etc
• Requires extensive data analysis experience using various tools to identify trends, opportunities, provide status updates, etc.
• Requires some experience monitoring organizational performance, using a variety of diagnostic tools, and working in change management initiatives to secure organizational alignment and improved performance.
• Requires basic understanding of the electrical distribution system and associated components/equipment.
• Basic GIS knowledge would be beneficial
• Knowledge of underground locates and associated legislation is considered beneficial
• This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years)
• A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: September 8, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here. #LI-HYBRID

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.