Desktop and Site Support Technician I

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

About the job
We are seeking a Desktop and Site Support Technician I to join our team. The ideal candidate will be responsible for providing technical support and maintenance for all company hardware, software, and systems. This role requires a blend of technical expertise, problem-solving skills, and a strong customer service orientation, with an emphasis on supporting both on-site and remote employees.

Annual Base Salary is at $45,000 CAD

Responsibilities:

• Provide Technical Support: Offer in-person, phone, and remote support to end-users for hardware, software, and network issues.

• Troubleshoot and Resolve Issues: Diagnose and resolve technical problems with desktop computers, laptops, printers, peripherals, and mobile devices.

• System and Software Management: Install, configure, and maintain operating systems (Windows, macOS), and various software applications.

• Hardware Maintenance: Perform routine maintenance, repairs, and upgrades on computer hardware.

• Network Support:Assist with basic network troubleshooting, including connectivity issues, and setting up network access for new users.

• Documentation and Inventory: Maintainaccurate records of all support requests and IT asset inventory.

Remote Employee Support:

• Equipment Preparation and Shipping: Prepare and configure computer equipment (Desktops, monitors, keyboards, etc.) for new and existing remote employees. This includes packaging and coordinating the shipment of equipment to their home offices.

• Onboarding Support: Provide technical onboarding and setup assistance to new remote hires, ensuring they can connect to company systems and are familiar with their equipment.

• User Training: Educate users on best practices for software and hardware use to prevent future issues.

• Collaborate with IT Team: Work closely with other IT staff to address larger technical issues and contribute to IT projects.

Qualifications:

• Education/Experience: Candidates must be current computer course students, graduates, or have related work experience. A Bachelor of Science in a computer-related field is preferred; equivalent certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) with relevant experience are also valued.

Technical Skills:

• Proficiency in troubleshooting and resolving issues with Windows and macOS operating systems.

• Experience with Microsoft Office 365, Active Directory, and remote desktop tools.

• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting.

• Knowledge of hardware components and their functions.

Soft Skills:

• Strong problem-solving abilities with a detail-oriented approach.

• Excellent verbal and written communication skills.

• A customer-first mindset with a friendly and patient demeanor.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• A strong desire to learn and adapt to new technologies.

What we offer:

• Competitive hourly compensation

• Paid training and onboarding support

• Comprehensive health and dental benefits

• Tuition reimbursement and learning opportunities

• Internal career growth potential

• Employee perk programs and referral incentives

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift either 8 AM to 4 PM or 9 AM to 5 PM.

• Emergency Support: May be required to provide support during major outages or emergencies. Any hours worked during these periods may be covered as Lieu Time.

Location

• 100% on-site - Candidates are advised to be within travel distance from our 3 primary locations: 75 Yonge- Eglinton Mid-town Toronto , The Well, Downtown Toronto & 250 University Ave, Downtown Toronto