Business Analyst - Cybersecurity

We are seeking an experienced Business Analyst to join a premier Canadian financial services and insurance provider. Embedded within the Information Security division, you will play a key role in standardizing, aligning, and modernizing cybersecurity operational processes. Your main objective will be to bridge the gap between technical teams and business units, eliminating operational silos and ensuring organizational knowledge is thoroughly documented and sustained.

Advantages
Flexible hybrid work model providing strong work-life integration.

Long-term contract assignment with high probability of extension.

Collaborative and supportive culture emphasizing continuous learning and knowledge sharing.

Opportunity to drive impactful operational improvements within a high-visibility security domain.

Responsibilities
Facilitate interactive discovery workshops with cross-functional teams to map current-state workflows and align stakeholders.

Document end-to-end operational processes, defining clear roles, responsibilities (RACI matrices), handoff points, and control checkpoints.

Conduct gap analyses using evidence-based insights to highlight operational friction and propose practical optimization strategies.

Produce and maintain clear project deliverables, including process maps, gap assessments, action plans, and recommendations.

Translate complex cybersecurity concepts into actionable business context to foster seamless communication between IT and business partners.

Qualifications
Degree or diploma in Computer Science, Business Administration, or equivalent field experience.

2 to 5 years of experience as a Business Analyst, with prior exposure to cybersecurity environments (e.g., SOC, vulnerability management, security operations, or incident response).

Fluency in French with intermediate English communication skills.

Solid understanding of Lean/Agile methodologies and ITIL framework; experience with ServiceNow is a strong asset.

Strong analytical, organizational, and interpersonal skills with an ability to work independently.

Prior experience in the insurance or financial services industry is a plus.

Our client operates in Canada. The company takes all reasonable steps to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires it when necessary and its existing bilingual employees are unable to perform these duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both spoken and written). In particular, this position will require the employee to interact with centralized internal departments (e.g., Operations / HR / Finance / Legal / Contracts / Sales) that support the organization in Canada and that do not speak French.

Summary
Location: Quebec City or Montreal (Hybrid model, occasional on-site presence)

Position Type: Contract (35 hours / week)

Start Date: September 2026

Duration: Until March 31, 2027 (Strong likelihood of extension)

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.