User Safety & Risk Operations Agent

Our client, a leading organization in the digital safety and risk management industry, is seeking a User Safety & Risk Operations Agent to join their team. As a User Safety & Risk Operations Agent, you will be part of the Trust & Safety Department supporting the platform's integrity and user protection initiatives. The ideal candidate will have strong attention to detail, critical thinking skills, and a compassionate approach, which will align successfully in the organization.

Job Title: User Safety & Risk Operations Agent

Location: St Catharines, Ontario

Pay Range: $19.62/hr

What's the Job?

• Investigate and assess complex cases related to user safety, content moderation, and platform policies
• Enforce platform policies through manual review and AI-assisted moderation systems
• Handle escalated reports of harmful or policy-violating content with accuracy and care
• Detect and disrupt scams, spam, and coordinated inauthentic behavior
• Monitor for fraudulent activity, suspicious accounts, and emerging abuse patterns

What's Needed?

• Minimum 6 months of experience in Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, or a related legal environment
• High School Diploma or equivalent
• Familiarity with investigative tools such as login history review, API log analysis, or secure PII handling systems (nice to have)
• Ability to adapt quickly to evolving policies and procedures
• Strong analytical skills and attention to detail

What's in it for me?

• Starting wage of $19.62/hr plus a $2,000 signing bonus
• Comprehensive benefits including health, wellness, paid time off, and retirement plan options
• Full-time hours (35–44 hours/week) with flexible scheduling based on performance
• Extensive paid training and ongoing coaching to develop your skills
• Modern, technology-enabled workstations designed for focused investigative work

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.