Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories - Information Technology & Services - Legal Services - Technology - Consulting & Professional Services - Legal Assistance - Client Management - Billing Management - Document Automation - CRM Solutions - Cloud Solutions - Software - Legal Professionals - Professional Services - Agency Specialties - web-based software - legal - practice management - law firm management software - legal software - cloud-based software - time tracking - invoicing - case management - software as a service - and mobile app About the Role The Company is seeking a Vice President of Global Customer Support to spearhead a transformative, multi-year strategy that redefines how the organization serves its customers worldwide. This executive role is pivotal in the shift towards an AI-first support model, where the focus is on high-value, complex interactions that require human expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and strategy, owning the P&L for global support, and aligning with the C-suite on company-wide priorities. They will lead a large, global team, build a culture of continuous improvement, and establish support as a key driver of growth and a competitive differentiator. The role demands a seasoned leader with a proven track record in high-growth B2B SaaS environments, direct experience with AI support technologies, and a deep understanding of support operations and SaaS metrics. Applicants for the Vice President of Global Customer Support position at the company should have a minimum of 12 years' experience in customer support, service, or CX leadership, with at least 5 years in a high-growth B2B SaaS environment. The role requires a candidate with a strong background in AI support technologies, including hands-on experience with modern AI support platforms. A deep understanding of AI agent architecture and a proven ability to lead global support organizations with full P&L ownership are essential. The ideal candidate will have a track record of driving growth, retention, and commercial contribution through support, as well as experience in hypergrowth environments and a passion for transforming legal work through AI. The role also demands exceptional executive presence, the ability to influence at all levels, and a commitment to diversity, equity, and inclusion. Hiring Manager Title SVP, Customer Success Functions - Operations
Vice President of Global Customer Support • Edmonton, Alberta, CA
Transform your sales career as a Vice President of Sales in a fully remote setting.Collaborate with top-level advisors to diagnose needs and deliver effective solutions through consultative sales.I... Show more
Remote (Eastern time - Newfoundland time), Canada.HeyOrca is a social media management tool built for teams and agencies.We help social media managers create, collaborate, and publish content that ... Show more
A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance.The ideal candidate will have over 8 years of experien... Show more
A results-driven marketing agency is seeking a Remote Director of Operations to oversee and optimize operations, manage a remote team of 20–30, and successfully scale the business from $2M to $5M+.... Show more
Vice President, Client Relations & Business Development.Vice President, Client Relations & Business Development.Get AI-powered advice on this job and more exclusive features.Direct message the job ... Show more
A leading technology firm in Canada seeks a Lead Solution Architect to drive the implementation of a global Order Management System (OMS).This position involves overseeing architecture and integrat... Show more
A top-performing Layer 1 blockchain project—already a top 10 by TVL—is hiring a Head of Product to lead core product strategy across its protocol infrastructure, DeFi stack, and user-facing applica... Show more
Sick of commuting? Tired of “hybrid” jobs that are really “in office” jobs in disguise? If you’re discovering that you’re more productive at home than in an office, and want to make that arrangemen... Show more
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams on-demand.With over $200 million in annual revenue, Toptal is the world’s la... Show more
A growing technology firm seeks a VP of Engineering to lead and inspire the engineering team.You will guide technical direction while fostering a culture of learning and accountability.The ideal ca... Show more
Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications.Apply your English and French skills to provide excellent service and support in a dyn... Show more
Director of Business Development - Travel.Director of Business Development - Travel.Get AI-powered advice on this job and more exclusive features.Director of Business Development - North America.In... Show more
Posted Friday, March 14, 2025 at 4:00 AM | Expires Friday, May 2, 2025 at 3:59 AM.Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Min... Show more
A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy.The role involves overseeing initiatives to improve customer satisfaction, ... Show more
An investment holding company in Canada is seeking a Vice President of Finance & Operations.This role offers diverse responsibilities, from strategic finance to operational oversight, providing a c... Show more
A leading talent network firm is seeking a CEO, Head of Global Services to lead the growth and operational excellence of its offerings.The ideal candidate will possess extensive leadership experien... Show more
MetalBear is a fast-growing, product‑led startup in the developer tools space.We build tools that help developers move faster and safer in cloud‑native environments.Our flagship open‑source product... Show more
Freebird is a fast-growing DTC brand transforming grooming and shaving with innovative products, bold marketing, and a relentless focus on customer experience.We've scaled to 9-figures in revenue t... Show more
A global personal development organization is seeking experienced professionals for an independent contractor partnership focused on leadership and personal growth.This role offers flexibility and ... Show more
Get AI-powered advice on this job and more exclusive features.This range is provided by Camino Search.Your actual pay will be based on your skills and experience — talk with your recruiter to learn... Show more
