Talent.com
Confidential
Vice President of Global Customer SupportConfidential • London, Ontario, CA
Vice President of Global Customer Support

Vice President of Global Customer Support

Confidential • London, Ontario, CA
10 hours ago
Job type
  • Full-time
Job description
Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories - Information Technology & Services - Legal Services - Technology - Consulting & Professional Services - Legal Assistance - Client Management - Billing Management - Document Automation - CRM Solutions - Cloud Solutions - Software - Legal Professionals - Professional Services - Agency Specialties - web-based software - legal - practice management - law firm management software - legal software - cloud-based software - time tracking - invoicing - case management - software as a service - and mobile app About the Role The Company is seeking a Vice President of Global Customer Support to spearhead a transformative, multi-year strategy that redefines how the organization serves its customers worldwide. This executive role is pivotal in the shift towards an AI-first support model, where the focus is on high-value, complex interactions that require human expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and strategy, owning the P&L for global support, and aligning with the C-suite on company-wide priorities. They will lead a large, global team, build a culture of continuous improvement, and establish support as a key driver of growth and a competitive differentiator. The role demands a seasoned leader with a proven track record in high-growth B2B SaaS environments, direct experience with AI support technologies, and a deep understanding of support operations and SaaS metrics. Applicants for the Vice President of Global Customer Support position at the company should have a minimum of 12 years' experience in customer support, service, or CX leadership, with at least 5 years in a high-growth B2B SaaS environment. The role requires a candidate with a strong background in AI support technologies, including hands-on experience with modern AI support platforms. A deep understanding of AI agent architecture and a proven ability to lead global support organizations with full P&L ownership are essential. The ideal candidate will have a track record of driving growth, retention, and commercial contribution through support, as well as experience in hypergrowth environments and a passion for transforming legal work through AI. The role also demands exceptional executive presence, the ability to influence at all levels, and a commitment to diversity, equity, and inclusion. Hiring Manager Title SVP, Customer Success Functions - Operations
Create a job alert for this search

Vice President of Global Customer Support • London, Ontario, CA

Similar jobs

Director of People

LBMXlondon, on, Canada
Full-time

LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario.As we continue our strong growth trajectory, we’re looking for talented, driven, and c... Show more

 • Promoted

Director Group Customer Service & Operations - C$155,250 - C$222,640 A Year

Empire LifeLondon, Canada
Full-time +2

Leading operational excellence and innovation in customer service and operations for group benefits, managing a team to enhance customer experience and drive strategic growth. Show more

 • Promoted

Executive Director

ConfidentialLondon, Canada
Full-time

Executive DirectorAbout the CompanyNationally recognized organization promoting Indigenous prosperity through corporate partnershipsIndustryNon-Profit Organization ManagementTypeNon ProfitFounded20... Show more

 • Promoted

Assistant Vice President, Risk - C$158,828 A Year

ClhiaLondon, Canada
Full-time

Imagine a job where YOU can utilize your exceptional interpersonal skills to liaise effectively with both internal and external teams.Add a great collaborative team, a challenging variety of work, ... Show more

 • Promoted

VMI Customer Service Representative

W. W. GraingerLondon, ON, CA
Full-time

Select how often (in days) to receive an alert:.As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving m... Show more

 • Promoted

Remote Vp Of Growth & Business Development - $200,000 - $275,000 A Year - Remote

Consulting and Marketing FirmLondon, Canada
Remote
Full-time

Business Development Leader sought by a consulting and marketing firm to generate new accounts and build client relationships, requiring over 7 years of experience in B2B sales and consultative sel... Show more

 • Promoted

Global Procurement Lead — Automation & Analytics - C$60,000 - C$85,000 A Year

Global leader in digital investigative softwareLondon, Canada
Full-time

A global leader in digital investigative software is seeking a Procurement Operations Lead to oversee procurement operations.The role involves managing procurement processes for equipment and softw... Show more

 • Promoted

Bilingual Tech support/Service Availability Representatives

Robertson & Company Ltd.London, ON, CA
Full-time

Bilingual Tech Support/Service Availability Representatives.Be among the first 25 applicants.This range is provided by Robertson & Company Ltd.Your actual pay will be based on your skills and exper... Show more

 • Promoted

Assistant Restaurant Manager

McDonald's ExeterExeter, ON, CA
Full-time +1

Assistant Restaurant Manager NOC 60300.Organize and maintain inventory.Plan, organize, direct, control and evaluate daily operations.Determine type of services to be offered and implement operation... Show more

 • Promoted

Business Development Representative

PCCA Corp.London, Ontario, Canada
Full-time

PCCA is seeking a Business Development Representative (BDR) in London, Ontario to generate qualified sales opportunities and accelerate growth with community compounding pharmacies across Canada.Ap... Show more

 • Promoted

Trackunit: Director of Value Engineering

TrackunitLondon, Ontario, Canada
Full-time

Join Trackunit as the Director of Value Engineering, focusing on strategic business consulting in an IoT-driven environment.Leverage your expertise to enhance deal velocity and client impact in the... Show more

 • Promoted

Vice President, Growth & Business Development - $200,000 - $275,000 A Year - Remote

MarketbridgeLondon, Canada
Remote
Full-time

Seeking a self-starter Business Development Leader with a proven track record in originating new accounts and building pipelines from scratch in consulting or agency environments.This role emphasiz... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausPerth South, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Director Of Leadership And Learning Programming - C$80,000 - C$105,000 A Year

HollyhockLondon, Canada
Full-time

Director of Leadership and Learning ProgrammingAbout HollyhockHollyhock is a globally recognized transformative learning and leadership center located on wild and beautiful Cortes Island, the tradi... Show more

 • Promoted

Assistant Vice President, Portfolio Valuations

GC Investment Management LLCSt. Thomas, ON, CA
Full-time

Assistant Vice President, Portfolio ValuationsApplylocations: St.Thomastime type: Full timeposted on: Posted 7 Days Agojob requisition id: R-12055## **Position Information****Hiring Manager... Show more

 • Promoted

Senior Solutions Consultant - Global Trade Roi Architect - C$100,000 - C$120,000 A Year - Remote

Global Supply Chain Technology LeaderLondon, Canada
Remote
Full-time

A global supply chain technology leader is seeking a Solutions Consultant to serve as the primary architect of value for complex enterprise customers.This role bridges sophisticated global trade ch... Show more

 • Promoted

Production Manager

Lactalis CanadaMitchell, ON, CA
Permanent

Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes.Our purpose is to enrich and nurtur... Show more

 • Promoted

Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

ConcentrixLondon, Ontario, Canada
Remote
Full-time

Industry: Customer Service/Technical Support.Why consider this job opportunity.Competitive salary and potential for bonuses and incentives.Opportunities for career growth and personal development.C... Show more

 • Promoted

Policy Support Team Lead

Forward Insurance Managers Ltd.London, Ontario, Canada
Full-time

We're looking for an experienced insurance professional to lead our Policy Support Team.This role is ideal for someone who enjoys coaching others, thrives in a fast-paced environment, and understan... Show more

 • Promoted

Dynamic Restaurant Manager Position

Ontario Trillium FoundationLucan Biddulph, ON, CA
Full-time

Step into a Restaurant Manager role at Tim Hortons and lead a vibrant team to deliver exceptional experiences.Your operational expertise will shine in a fast-paced environment.In this role, you'll ... Show more