Position Summary:
Under the direction of the Manager or delegate, this position is responsible for providing a variety of leadership, administrative, customer service and scheduling functions. The position provides coaching, development and oversite to the CSA team. Key responsibilities include coordinating various aspects of client and staff engagement including onboarding and customer service, scheduling, cancellations and redeployment of staff and emergency coverage for temporary staff absences. The role processes applications and referrals for client service, including preliminary screening, consent, and risk management. Provides customer service and reception functions, including complaint management, prioritization of duties, document management, memos, emails, and processing a variety of reports. Responds to general enquiries about services, directing callers to the appropriate person when necessary. Responsible for and oversees triaging all calls and emails from stakeholders to the appropriate person. Is the first point of contact for clients and external partners, responding to service inquiries as assigned. Provides supervision and support to the CSAs to ensure a high-quality, customer-centered, solution-focused approach to service provision. Responsible for providing initial training and orientation to all new CSAs
Qualifications:
Interested in bringing your talent to our team? Here is what we offer:
Job Type: Temporary, Full-Time (40 hours a week)
Pay Range: $24.00 - $26.49 per hour
*Compensation is set in accordance with experience and qualifications.
Application Closing Date: Monday, August 24th, at 4:00 PM
We are currently hiring to fill an existing/new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted
At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve, and is committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email hr@thrivegroup.ca
Customer Service Associate Supervisor (Bethany Residence) • Burlington, Ontario
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