Clinical Operations Manager

Support the systems that help our therapists deliver exceptional care.

About PhysioCare At Home

PhysioCare At Home has been helping older adults live healthy, fulfilling lives through in-home physiotherapy, occupational therapy, and exercise programs since 2004. What started as a family-founded company is now a growing national team serving communities across Canada. We exist to serve older adults well — with care that is thoughtful, personal, and genuinely helpful. We take our time, build trust, and help people stay strong, mobile, and independent in their own homes.

The Role

We're looking for a Clinical Operations Manager to help keep the operational side of PhysioCare At Home running smoothly as we grow. This is a high-trust, detail-oriented role supporting the systems behind our care: billing, payroll coordination, compliance tracking, therapist onboarding, documentation, and day-to-day operational support. You'll work closely with the founders and our office team to make sure therapists are supported, clients are billed accurately, and important details don't fall through the cracks. This role is ideal for someone who is organized, discreet, warm, and systems-minded — someone who enjoys making a growing healthcare company actually work behind the scenes.

What You'll Own

Billing & Finance Operations

• Coordinate client billing, invoicing, and payer/insurance processing
• Maintain accurate client billing information and administrative records
• Run billing reports, follow up on outstanding receivables, and help reconcile payments
• Help identify ways to make our billing and finance workflows more efficient as we grow

Payroll Coordination

• Coordinate accurate semi-monthly therapist payments
• Maintain payment records and support payroll documentation
• Help ensure payroll-related information is organized, accurate, and submitted on time
• Support process improvements as our team expands

Compliance & Documentation

• Track professional registrations, licenses, insurance renewals, and other required documentation
• Maintain team records, agreements, and key HR/operations files
• Coordinate internal documentation so important information is accurate and easy to find
• Help keep our operating procedures current as processes evolve

Therapist Onboarding & Support

• Coordinate new therapist setup across our scheduling, communication, and internal systems
• Support onboarding checklists, documentation, and new team member logistics
• Be a helpful first point of contact for therapist operational questions
• Help new clinicians feel organized, welcomed, and supported in their first 30–60 days

Hiring & Team Growth Support

• Support candidate communication, interview coordination, and hiring workflows
• Help maintain a professional, warm, and organized candidate experience
• Coordinate the handoff from hiring to onboarding
• Support the founders and leadership team as we grow our therapist network across Canada

Who You Are

• Experienced in operations, office management, practice administration, or healthcare administration
• Comfortable with billing, payroll coordination, records, and confidential information
• Exceptionally organized — you naturally build checklists, trackers, and systems
• Detail-oriented and reliable, especially with deadlines and sensitive information
• Warm and professional in communication with clinicians, clients, and teammates
• Tech-comfortable and able to learn new healthcare, HR, and project-management systems
• Proactive and discreet — you notice what needs attention and handle information with care
• Local to Greater Vancouver / the Fraser Valley, with the ability to work from our Langley head office regularly

Healthcare, rehab, home care, or multi-location service-business experience is a strong asset. Experience with Jane App is a definite asset, and experience with payroll, HR, or project-management software is also helpful.

Location & Work Model

• Based at our Langley, BC head office
• Hybrid: regular in-office anchor days for training, collaboration, and team meetings, with work-from-home flexibility for focused administrative work
• Hours: 30–37.5 hours per week, with some flexibility in schedule for the right candidate

Why Join PhysioCare At Home?

• Play a meaningful role in helping older adults receive excellent care at home
• Join a family-founded company with a strong mission and supportive culture
• Work closely with leadership in a trusted, high-impact role
• Enjoy a hybrid work model with autonomy and regular in-office connection and work-from-home flexibility
• Receive an annual Health Spending Account after 3 months
• Access an annual professional development allowance for role-related learning
• Receive two weeks of paid vacation, with openness to additional unpaid personal/flex days so you can maintain a healthy work-life rhythm
• Grow with the company as our operations and team continue to expand

Compensation

$32–$40 per hour, depending on experience. This role may be structured as 30–37.5 hours per week, with schedule flexibility for the right candidate. Exceptional candidates with strong healthcare operations, billing, payroll, or Jane App experience may be considered above this range.

How to Apply

Please submit your resume and a brief cover letter telling us why you're a great fit. We thank all applicants for their interest; only those selected for an interview will be contacted.