M365 Admin Operations Support – SharePoint, Power Platform & Copilot Studio

Job Title: M365 Admin Operations Support SharePoint, Power Platform & Copilot Studio

Location: Vancouver, BC
Work Arrangement: Onsite
Employment Type: Full-Time

Job Description

We are seeking an experienced M365 Administrator and Operations Support Specialist with strong hands-on expertise in SharePoint Online, Power Platform, and Copilot Studio. The role will provide day-to-day Microsoft 365 administration and operational support, including incident and service request management, tenant and site administration, access and permissions, Power Platform monitoring, Copilot Studio agent support, documentation, reporting, and coordination with onsite and offshore support teams.

Key Responsibilities

• Provide day-to-day M365 application operations support for SharePoint Online, Power Platform, and Copilot Studio services
• Handle incidents, service requests, access and permission issues, configuration requests, user support, and break-fix activities within agreed SLAs
• Administer SharePoint Online sites, hub sites, lists, libraries, pages, metadata, permissions, sharing settings, content types, search, and site lifecycle activities
• Support SharePoint migration and content movement activities, including site-to-site migration, document and library validation, version history checks, and post-migration support
• Monitor and support Power Platform assets including Power Apps, Power Automate flows, connectors, approvals, forms, workflows, and environment usage
• Provide operational support for Copilot Studio agents, including configuration validation, SharePoint knowledge sources, permission-aware access validation, publishing coordination, and issue triage
• Perform daily and weekly health checks, operational readiness checks, ticket queue monitoring, SLA tracking, backlog reviews, and shift handovers
• Troubleshoot SharePoint permissions, content access, list and library configuration, broken workflows, Power Automate failures, connector errors, and Copilot Studio knowledge or response issues
• Coordinate with business users, service desk teams, technical leads, M365 administrators, security teams, and application owners for issue resolution and escalation
• Prepare and maintain SOPs, runbooks, support guides, known-error databases, knowledge articles, operational dashboards, and service reports
• Support regression testing and validation for Microsoft 365 evergreen updates affecting SharePoint Online, Power Platform, and Copilot Studio
• Identify automation, self-service, FAQ, and service catalog improvement opportunities to reduce recurring support tickets
• Support continuous service improvement and shift-left knowledge management initiatives

Required Qualifications

• 5 10 years of IT experience with hands-on Microsoft 365 administration and operations support
• Strong experience supporting SharePoint Online and Microsoft 365 collaboration environments
• Hands-on experience with SharePoint sites, hub sites, permissions, lists, libraries, metadata, content types, search, pages, and document management
• Experience handling SharePoint incidents, service requests, access issues, migration support, content copy/move requests, and end-user support
• Working experience with Power Platform, including Power Apps, Power Automate, connectors, approvals, workflow troubleshooting, and environment monitoring
• Experience supporting Copilot Studio agents, SharePoint knowledge grounding, agent testing, publishing coordination, or operational triage is preferred
• Understanding of Microsoft 365 Admin Center, SharePoint Admin Center, and Power Platform Admin Center
• Basic understanding of Entra ID users and groups
• Experience with ITIL processes including incident, service request, problem, change, release, and knowledge management
• Strong experience preparing SOPs, runbooks, technical notes, operational reports, ticket analysis, and knowledge articles
• Good understanding of Microsoft 365 security, compliance, sensitivity labels, DLP, sharing controls, and permission-based access
• Strong communication skills and ability to work with business users, service desk teams, technical leads, customer stakeholders, and offshore teams

Technical Skills

• Microsoft 365 Administration
• SharePoint Online Administration
• Microsoft 365 Admin Center
• SharePoint Admin Center
• SharePoint Sites and Hub Sites
• Lists, Libraries, Metadata, Content Types
• Permissions, External Sharing, Search, Pages, Document Management
• Power Apps
• Power Automate
• Connectors and Approvals
• Flow Monitoring and Run History Analysis
• Power Platform Environment Administration
• Copilot Studio
• SharePoint Knowledge Sources
• Microsoft 365 Copilot and AI Agents
• PnP PowerShell
• SharePoint Online Management Shell
• Power Platform CLI
• PowerShell Scripting
• Microsoft Graph API / REST API
• Entra ID
• Microsoft 365 Security and Compliance
• Sensitivity Labels
• Data Loss Prevention
• Access Governance
• ServiceNow / JIRA / Azure DevOps

Preferred Qualifications

• Experience supporting large enterprise M365 environments
• Experience working in an operations or managed services support model
• Experience supporting onsite and offshore teams
• Knowledge of Microsoft 365 security and compliance controls
• Experience with PowerShell automation and operational scripting
• Familiarity with Microsoft Graph API and REST API troubleshooting
• Strong understanding of SLA management and operational reporting
• ITIL certification is an advantage

Key Competencies

• Strong troubleshooting and problem-solving skills
• Excellent communication and stakeholder management
• Strong documentation and knowledge-management skills
• Ability to manage multiple incidents and priorities
• Customer-focused operational mindset
• Strong attention to detail
• Ability to follow runbooks while identifying opportunities for automation and improvement