Operations Officer - 58480

Are you an organized, detail-oriented administrative professional looking to grow your career within a collaborative, top-tier financial environment? We are seeking an Operations & Onboarding Specialist to join a highly supportive 13-person team within Non-Financial Risk Management (NFRM) Business Management & Strategy.
In this role, you will play a key part in facilitating contractor onboarding (SOWs), managing system access requests, and coordinating directly with internal managers to ensure smooth operational delivery. If you thrive in a fast-paced setting, take pride in exceptional organization, and bring a strong customer-service mindset, this is a fantastic long-term opportunity to make an impact.
As an Operations & Onboarding Specialist, your primary focus will be supporting the end-to-end operational onboarding of contractors for key projects and initiatives. You will act as a main point of contact for internal hiring managers (Level 10–11), guiding them through the onboarding workflow, fulfilling system access requests, and keeping track of task progression within established Service Level Agreements (SLAs).
This position is 95% back-office execution (data tracking, access provisioning, process monitoring) and 5% stakeholder engagement (quick status calls, email follow-ups, and relationship building). Note: Prior Anti-Money Laundering (AML) subject matter knowledge is not required, as the core focus is operational workflow execution and system support.

Pay Rate: $23.43 / hour
Schedule: Monday to Friday, 9:00 AM – 5:00 PM
Location: Downtown Toronto, ON (Hybrid – 2 days/week in-office)
Contract Duration: ASAP through End of January (High potential for extension or permanent conversion)

Advantages
Hybrid Flexibility: Enjoy a balanced schedule with 2 days in a modern downtown Toronto office and 3 days remote.
Growth Potential: Excellent opportunity for contract extension or permanent conversion based on performance and business needs.
Great Culture: Work alongside an outgoing, high-morale team in a supportive environment with standard business hours (no mandatory weekends or rotational shifts).
Comprehensive Onboarding: Benefit from two weeks of structured formal training followed by up to a month of hands-on, on-the-job mentorship.

Responsibilities
Contractor Onboarding Execution: Coordinate and fulfill onboarding activities for project contractors (Statement of Work / SOWs) end-to-end.
Stakeholder Support: Partner with internal managers to clarify requests, provide regular status updates, and guide them on next steps.
Access & System Management: Process and fulfill system access requests accurately and within strict SLAs.
Data Tracking & Organization: Utilize MS Excel and SharePoint to maintain tickets, extract data, monitor task status, and maintain accurate operational records.
Issue Escalation & Resolution: Identify and escalate operational or processing bottlenecks to the appropriate teams to ensure continuous service quality.
Process Improvement: Continuously review internal operational workflows and suggest actionable ideas to streamline processes and boost efficiency.

Qualifications
Must-Have Requirements:
Experience: 2 to 4 years of proven administrative, back-office, or operational support experience (preferably in an corporate office environment).
Technical Skills: Proficiency in MS Office Suite, specifically MS Excel (used daily for tracking, formulas, and data extraction) and SharePoint.
SLA Awareness: Experience working within strict timelines, deadlines, and Service Level Agreements (SLAs).
Communication & Mindset: Excellent written and verbal communication skills with a strong customer-first approach when dealing with internal partners.
Organization: Exceptional multi-tasking skills, razor-sharp attention to detail, and the ability to work under high volumes.

Nice-to-Have Requirements:
Prior experience working within the banking or financial services industry in a similar operational capacity.
Experience in customer service or partner-facing administrative support roles.

Education:
Post-secondary degree or diploma is strongly preferred.

Summary
If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.