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IT Support TechnicianPeopleToGo • Toronto, QC, Canada
IT Support Technician

IT Support Technician

PeopleToGo • Toronto, QC, Canada
4 days ago
Job type
  • Temporary
  • Quick Apply
Job description
Job Title: IT Support Technician
Job Type: 3-month Contract (possibility of extension)
Location: Downtown, Toronto, ON
Hours per week: 40 hours per week
Shift Schedule: Monday to Friday, 9 AM to 5 PM
Rate: $27/hr to $28/hr T4 OR $34/hr Inc.

Overview
In this role, you'll provide Level 1 and Level 2 technical support to employees across multiple locations, helping ensure the reliability, stability, and performance of critical IT systems and applications. If you enjoy working with a variety of technologies, thrive in a collaborative environment, and are passionate about delivering outstanding customer service, we'd love to hear from you.

What You'll Do
  • Provide Level 1 and Level 2 technical support to end users across corporate and field locations.
  • Troubleshoot and resolve hardware, software, networking, VPN, and connectivity issues.
  • Install, configure, maintain, and support desktops, laptops, printers, mobile devices, and other networked peripherals.
  • Support Microsoft Windows operating systems and Microsoft Office applications.
  • Assist with Active Directory user administration, account management, and related support activities.
  • Provide remote support to satellite offices and remote users.
  • Work with third-party vendors and service providers to maintain network performance and system availability.
  • Assist with WAN/LAN connectivity troubleshooting and network-related incidents.
  • Maintain accurate hardware and software inventory records.
  • Create and update technical documentation and knowledge base articles.
  • Ensure compliance with IT security policies, standards, and best practices.
  • Participate in after-hours support, maintenance activities, and on-call coverage as required.

What We're Looking For
  • University degree, diploma, or equivalent experience in Computer Science, Information Technology, or a related field.
  • Minimum 2 years of hands-on IT support experience in a corporate environment.
  • Strong knowledge of Microsoft Windows operating systems.
  • Experience supporting Microsoft Office or Microsoft 365.
  • Understanding of TCP/IP, VPNs, wireless networking, and general networking concepts.
  • Experience troubleshooting desktops, laptops, printers, and peripheral devices.
  • Excellent customer service and communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Comfortable working independently and collaboratively within a team.

Nice-to-Have Skills
Experience with any of the following is considered an asset:
  • Active Directory
  • Microsoft Exchange or Microsoft 365 Administration
  • Cisco networking equipment
  • VLAN concepts
  • VoIP technologies
  • Mobile device support
  • Asset management
  • IT documentation
  • ServiceNow or similar ITSM/ticketing systems

Additional Requirements
  • Ability to travel between Toronto work locations when required.
  • Ability to travel occasionally to the United States if needed.
  • Flexibility to work evenings, weekends, holidays, and participate in after-hours support on a rotational basis.

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IT Support Technician • Toronto, QC, Canada

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