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Astra North Infoteck Inc.
Technical Production Support Lead – Web Applications & SREAstra North Infoteck Inc. • Toronto, ON, ca
Technical Production Support Lead – Web Applications & SRE

Technical Production Support Lead – Web Applications & SRE

Astra North Infoteck Inc. • Toronto, ON, ca
2 days ago
Job type
  • Permanent
  • Quick Apply
Job description
Job Description

Technical Production Support Lead – Web Applications & SRE

Toronto, ON - Hybrid (4 Days WFO)

Production Support & Incident Management
• Own L1/L2 production support for web applications, internal and external client facing
• Act as primary escalation point for critical production incidents (P1/P2)
• Lead incident triage, resolution, and communication with stakeholders
• Ensure SLA adherence and timely issue resolution
• Coordinate on-call support and support rotations

Root Cause Analysis & Problem Management
• Perform root cause analysis (RCA) for recurring or major incidents
• Drive permanent fixes and preventive actions
• Maintain problem records and track remediation progress
• Identify systemic issues and recommend platform improvements

Release & Change Management
• Support production deployments and release validation
• Review change requests for production readiness
• Coordinate with Solution teams during releases as required
• Ensure rollback plans and post-deployment verification

Application and Platform Management
• Monitor platform health, integrations, and integrity
• Knowledge of SRE tools like Dynatrace, Elk, and PagerDuty
• Troubleshoot issues related to:
• Web Application deployed on Windows and Linux ()
• Integrations (REST/SOAP APIs, middleware, RDBMS)
• User Security, Certificates, authentication, and authorization issues
• Ensure compliance with best practices

Stakeholder & Team Leadership
• Act as face of delivery team for Service Requests and adhoc business support activities
• Provide clear status updates during incidents and outages
• Mentor and guide support analysts
• Drive continuous improvement in support processes

Documentation & Governance
• Maintain runbooks, SOPs, and knowledge articles
• Improve monitoring, alerting, and automation
• Support audits, compliance, and governance standard




Requirements
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Technical Production Support Lead – Web Applications & SRE • Toronto, ON, ca

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