Bilingual Operations Officer - 58435

We are seeking a detail-oriented and customer-focused Bilingual Operations Officer II to join a dynamic 13-person operations team in Montreal. In this role, you will provide a broad range of operational support, handling specialized financial transactions, processing "Money In" activities, and delivering top-tier phone and back-office support for small business merchant services.

This hybrid position offers an exciting opportunity to gain hands-on experience within a leading financial institution, balancing call-center support with back-office execution.

Job Type: 12-Month Contract (Possibility of extension or permanent conversion based on performance and business needs)
Location: Montreal, Quebec (Hybrid – 4 days on-site 1 day work-from-home)
Schedule: Monday to Friday, 6 hours per day / 30 hours per week (Shift rotational between 8:00 AM – 8:00 PM; occasional statutory holidays required)
Pay Rate: 29.39 Hr

Advantages
Leading Organization: Gain valuable, high-visibility experience within a top-tier financial institution.
Career Growth: Potential for contract extension or permanent conversion based on strong performance and business demand.
Comprehensive Training: Enjoy a structured 2 to 4-week training period to ensure your success.
Work-Life Balance: Consistent 30-hour work week with a flexible hybrid work setup (4 days on-site / 1 day remote).

Responsibilities
Customer & Operational Support: Execute specialized financial transactions and operational support accurately and on time, adhering to strict Service Level Agreements (SLAs) and productivity metrics.
Inbound/Outbound Communications: Respond to inquiries from internal partners and external small business merchant clients via telephone and digital channels in both English and French.
Issue Escalation & Resolution: Identify, investigate, and escalate processing or operational issues to appropriate teams to maintain seamless service quality.
Risk & Compliance Management: Apply due diligence in adherence to bank policies, Anti-Money Laundering (AML) standards, Business Continuity Management, and the organizational Code of Conduct while handling sensitive customer data.
Continuous Improvement: Actively review internal processes, identify opportunities to elevate service quality, and suggest operational efficiencies.
Workload Management: Prioritize and organize daily activities independently in a fast-paced, high-volume environment.

Qualifications
Must-Have Requirements:
Bilingualism: Fully proficient in both English and French (written and verbal communications).
Financial Experience: 2 to 4 years of experience working within banking or a financial institution (trade processing, cash products, or operations preferred).
Customer Service Background: Proven track record in a customer service environment, ideally within a call center or phone-based support setting.
Education: Post-secondary education completed.

Technical Proficiency: Strong working knowledge of Microsoft Office 365, with intermediate-to-advanced proficiency in Excel, Word, and Outlook.

Soft Skills & Attributes:
Excellent verbal and written communication skills with strong active listening.
Exceptional attention to detail and accuracy.
Outstanding time management, prioritization, and multitasking skills.
Ability to work independently as well as collaboratively within a close-knit team.
Strong problem-solving, analytical, and quantitative abilities.

Nice-to-Have Skills:
Knowledge of operational risk, compliance frameworks, or regulatory guidelines.
Familiarity with foreign exchange (FX) or money market (MM) products (e.g., spots, forwards, deposits, loans) is an asset.
Experience with Global or WSS platforms is a plus.

Summary
If you are interested in the bilingual operations Officer role, please apply online today!
This role requires Bilingual candidates because the person will collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.