Talent.com
Astra North Infoteck Inc.
L3 AI Product Support Engineer – Copilot, OpenAI, ChatGPT & ClaudeAstra North Infoteck Inc. • Laval, Qc
L3 AI Product Support Engineer – Copilot, OpenAI, ChatGPT & Claude

L3 AI Product Support Engineer – Copilot, OpenAI, ChatGPT & Claude

Astra North Infoteck Inc. • Laval, Qc
3 days ago
Job type
  • Full-time
Job description

Job Title: Senior AI Platform Engineer – L3 Support & Microsoft Copilot


Work Model: Hybrid – 3 days/week onsite
Interview: Face-to-Face Required


Role Summary

Seeking a Senior AI Platform Engineer to provide L3 engineering support for enterprise AI platforms including Microsoft Copilot, ChatGPT, Claude, Gemini, and Grok. The role focuses on troubleshooting, platform configuration, integrations, automation, security/compliance, and supporting new AI capabilities.

Key Responsibilities

  • Provide L3 support, troubleshooting, incident/problem management, and RCA for enterprise AI platforms.
  • Configure and support Microsoft Copilot, M365, Azure OpenAI, Entra ID, Purview/DLP, Power Platform, and connectors.
  • Develop automation using Python, PowerShell, and Microsoft Graph API.
  • Partner with Microsoft/vendors to test and deploy new AI features.
  • Support AI security, compliance, access management, and audit requirements.
  • Review documentation and mentor L2.5 support teams.
  • Contribute to AI agent and support automation initiatives.

Required Skills

  • 6+ years in engineering, platform, or senior technical support roles.
  • Enterprise experience with AI/LLM platforms and/or Microsoft 365.
  • Strong Generative AI/LLM understanding.
  • Python / PowerShell / Microsoft Graph API.
  • Azure OpenAI, Copilot, Entra ID, Purview/DLP, Power Platform.
  • Experience with CI/CD, integrations, security/compliance, and enterprise troubleshooting.
  • Financial services experience preferred.


Create a job alert for this search

L3 AI Product Support Engineer – Copilot, OpenAI, ChatGPT & Claude • Laval, Qc

Similar jobs

AI Engineer

BioRenderMontreal (administrative region), QC, CA
Full-time

At BioRender, we don’t settle for average, and neither should you.We’re building tools that transform how scientists communicate complex ideas, and we need someone who’s ready to turn ambitious ide... Show more

 • Promoted

GenAI Tech Lead — Product‑Driven AI Leadership

NovistoMontreal (administrative region), QC, CA
Full-time

An innovative tech company in Montreal is seeking a GenAI Tech Lead to drive their GenAI initiatives.The successful candidate will have over 8 years of experience in AI/ML projects, with leadership... Show more

 • Promoted

Chief Product Officer - Robotics & AI Platforms

Haply RoboticsMontreal
Full-time

A leading robotics firm in Montreal is seeking a Chief Product Officer (CPO) to drive the product strategy and oversee the development of innovative haptic interfaces and AI platforms.The ideal can... Show more

 • Promoted

AI/HPC Field Solutions Architect — Strategic Leader

CDW Canadamontreal (administrative region), qc, Canada
Full-time

Une entreprise de solutions technologiques au Canada recherche un Architecte Principal de solutions IA/HPC.Vous serez responsable de définir des modèles d’architecture, influencer les feuilles de r... Show more

 • Promoted

Montreal Hybrid ML Solutions Architect – Full-Stack AI Leader

PlusgradeMontreal (administrative region), QC, CA
Full-time

Une entreprise innovante à Montréal est à la recherche d'un Architecte de solutions en apprentissage automatique pour concevoir des solutions innovantes et gérer le déploiement de systèmes complexe... Show more

 • Promoted

Applied AI Engineer - LLM Platform Expert

Compunnel, Inc.Montreal
Full-time

Join the Client Fixed Income Institutional Lending Technology team as an Applied AI Engineer.Focus on designing a cutting-edge GenAI platform for document automation and data extraction.This positi... Show more

 • Promoted

AI Developer

Hanalytica GmbHMontreal (administrative region), QC, CA
Full-time

This range is provided by Hanalytica GmbH.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Our client is looking for an exceptional.AI and machin... Show more

 • Promoted

AI Innovation Consultant — Prototyping & Integration

EmpoweristsMontreal (administrative region), QC, CA
Full-time

A dynamic consulting firm in Canada is seeking an experienced AI Innovation Specialist – Consultant to support AI enablement initiatives.This role involves configuring AI tools, building prototypes... Show more

 • Promoted

Senior Product Leader for Innovative AI Strategy and Development

Cpus Engineering Staffing Solutions Inc.Montreal (administrative region), QC, CA
Full-time

Become the driving force behind AI product strategies as a Senior Product Leader.Shape the vision, roadmap, and technical alignment to meet evolving market needs in a fully remote role.In this seni... Show more

 • Promoted

Applied AI Technical Lead — Enterprise Solutions

The Resume DatabaseMontreal
Full-time

A leading AI company in Montreal is looking for a Technical Lead, Applied AI to drive technical strategy and deliver complex AI solutions for enterprise customers.This role requires a strong backgr... Show more

 • Promoted

Remote Software Engineer – AI Trajectory Annotations

Weekday AI (YC W21)Montreal (administrative region), QC, CA
Remote
Part-time

A leading AI consultancy is seeking experienced Software Engineers to assist in creating training datasets for AI models.This part-time role, based in Canada, demands a minimum of 2 years' experien... Show more

 • Promoted

Senior AI Product Manager Role

Simpro GroupMontreal (administrative region), QC, CA
Full-time

Become a Senior AI Product Manager at SimPRO, responsible for creating impactful AI solutions.Drive ethics and governance in real-time AI implementations in a dynamic market.As a Senior AI Product ... Show more

 • Promoted

Giesecke+Devrient Senior AI Systems Engineer

Giesecke+DevrientMontreal
Full-time

Drive Generative AI innovation at Giesecke+Devrient as a Senior Applied AI Engineer in the newly established AI Hub.Combine your strong Python skills with advanced AI engineering knowledge.This key... Show more

 • Promoted

Agentic AI Expert

Rodeo FXMontreal
Full-time +1

Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high‑end creative company offering services in visual effects, advertising, ... Show more

 • Promoted

Architecte de solutions IA | AI Solutions Architect

Manos Software GroupMontreal
Full-time

Manos Software Group fait partie de Valsoft Corporation, un investisseur à long terme spécialisé dans les entreprises de logiciels verticaux.Valsoft acquires et exploite des sociétés de logiciels a... Show more

 • Promoted

Innovative AI Engineer – Pulsora Canada

PulsoraMontreal (administrative region), QC, CA
Full-time

Leverage your AI expertise at Pulsora as a Remote Engineer focused on developing impactful AI applications.This full-time role prioritizes cutting-edge technology for sustainability efforts.As part... Show more

 • Promoted

Forward Deployed Consultant - AI Solutions

AccentureMontreal
Full-time

Elevate client outcomes as a Forward Deployed Technical Consultant with Accenture.Your expertise in GenAI and Databricks will play a crucial role in complex projects.As part of Accenture's Advanced... Show more

 • Promoted

AI / ML Engineer

US MobileToronto, Montreal (Administrative Region)
Full-time

US Mobile is a venture‑backed company on a mission to revolutionize connectivity with a software platform for 5G and IoT.We are expanding rapidly and seek an AI/ML Engineer to develop and scale mac... Show more

 • Promoted

AI/LLM Engineer – Agent Frameworks & Intelligent Systems

Tata Consultancy ServicesMontreal (administrative region), QC, CA
Full-time

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to c... Show more

 • Promoted

Solutions Architect (Ai) - C$100,000 - C$125,000 A Year

LGI Healthcare SolutionsWestmount, Canada
Full-time

Solutions Architect to define and lead AI architecture and integration within healthcare solutions, with a salary range of CA$100,000 to CA$125,000. Show more