Senior Manager, Business Banking Deposits Product Management - Tangerine

Is this role right for you?

- In this role you will:

• Small Business Deposit Product Strategy and Roadmap Execution
• Support the execution of the Small Business deposit product roadmap, translating strategic priorities into actionable product requirements, launch plans and delivery milestones.
• Contribute to the development and evolution of the Small Business deposit product lineup, including savings, chequing and future deposit-enabled propositions.
• Maintain a strong understanding of the Small Business strategy, target customer segments, product economics, value proposition and roadmap sequencing.
• Identify opportunities to strengthen the deposit proposition through pricing, feature design, service model improvements, customer experience enhancements and competitive differentiation.
• Partner closely with Small Business leadership and delivery teams to ensure product priorities are aligned to balance growth, revenue, margin, customer acquisition and retention objectives.
• Product Delivery, Configuration and Platform Enablement
• Support the configuration of new Small Business deposit products, offers and product parameters across platforms.
• Work with Technology, Product, Operations and delivery partners to define product requirements, test scenarios, operational dependencies, decision points and launch readiness criteria.
• Help translate product strategy into executable business rules, customer journeys, system configurations, operational processes and control requirements.
• Identify implementation risks, product defects, operational issues and customer impacts, and drive resolution through appropriate governance and escalation channels.
• Support product testing, issue triage, launch readiness and post-launch monitoring to ensure products are delivered with quality and stability.
• Portfolio Management and Campaign Execution
• Support the migration of existing Small Business customers from the current book to the new product suite, including cohort planning, customer treatment strategies, communications, operational readiness and performance tracking.
• Partner with Marketing, Analytics, Operations and Small Business teams to plan and execute campaigns that drive acquisition, win-back, balance growth, retention and relationship deepening.
• Monitor campaign performance, customer behaviour, balance trends, offer effectiveness and competitive response to identify optimization opportunities.
• Support the development of customer segmentation, targeting criteria, offer constructs and test-and-learn approaches in partnership with Portfolio Analytics and Marketing.
• Ensure campaigns and migration activities are executed in alignment with risk, legal, compliance, operational and customer experience requirements
• Performance, Forecasting and Strategic Planning
• Partner with Portfolio Analytics, Finance and Small Business leadership to support volume, balance, margin, revenue, customer and campaign forecasts for Small Business deposits.
• Contribute to the annual strategic plan, forecast updates, business cases and scenario analyses by providing product-level assumptions, risks, opportunities and execution considerations.
• Work closely with analytics partners, including the portfolio analytics team, to understand performance drivers, customer behaviour, product profitability and emerging trends.
• Develop clear business narratives and recommendations that connect portfolio performance, competitive dynamics, customer behaviour and strategic roadmap decisions.
• Track progress against strategic targets and identify opportunities to improve growth, balance quality, customer mix, margin performance and operational outcomes.
• Risk, Regulatory and Operational Management
• Support day-to-day product governance, operational execution and control activities for Small Business deposit products.
• Ensure product strategies, campaigns, migrations and launch activities are delivered in compliance with governing regulations, internal policies, procedures and risk appetite expectations.
• Partner with Risk, Legal, Compliance, AML, Operations and Servicing teams to identify, assess and resolve product-related risks, issues and control gaps.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Bachelor’s Degree in Finance, Business Administration, Marketing, Economics, or a related field or 7+ years product management experience with direct exposure to Deposits and related products
• Master’s Degree in Business an asset
• 10+ years of experience in financial services with a focus on product management, Small Business Deposit products, or deposit products
• P&L management knowledge
• Proven track record in developing and managing Small Business products, including experience with product lifecycle management and new product development
• Strong understanding of regulatory requirements and compliance in Small Business Banking, especially as they pertain to Chequing and Savings products
• Analytical and strategic skills with experience in market research, competitive analysis, and financial modelling
• Customer-centric mindset with experience in identifying customer needs and adapting products to enhance customer experience
• Brings a big-picture perspective; has the ability to see how all the pieces fit together and contribute to the achievement of broader organizational goals

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits.
• You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.