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Cafe Barista
Customer Service RepresentativeCafe Barista • Montréal, QC, CA
Customer Service Representative

Customer Service Representative

Cafe Barista • Montréal, QC, CA
2 days ago
Job type
  • Permanent
Job description
Veuillez postuler sur :
https://isarta.com/emplois/?utm_source=IND&job=120960

Nous sommes à la recherche d'un·e représentant·e du service à la clientèle qui sera amené·e à assister la clientèle résidentielle et commerciale en répondant à leurs questions et préoccupations concernant leurs commandes de café. Le principal facteur de réussite dans ce rôle est de traiter rapidement et avec précision toutes les commandes clients et de créer les factures dans nos systèmes, tout en maintenant une expérience client positive et en contribuant à un environnement de travail dynamique.

RESPONSABILITÉS

  • Répondre rapidement et avec précision aux demandes des clients, en assurant une expérience positive.
  • Imprimer les commandes résidentielles quotidiennement et traiter toutes les commandes des clients commerciaux.
  • Mettre à jour diverses données de suivi internes.
  • Soutenir l’équipe des opérations administratives:
    Convertir les bons de commande (PO) en factures.
    Coordonner les expéditions sur palettes avec les transporteurs.
    Créer les factures des machines (récupérer les numéros de série, coordonner l’assemblage des palettes avec l’équipe de production).
  • Assister le service à la clientèle lorsque le volume de commandes est élevé:
    Effectuer la facturation B2B par téléphone ou par courriel.
    Traiter les paiements des factures.
    Enregistrer les nouveaux clients B2B sur Shopify.
    Ouvrir les comptes commerciaux B2B dans QuickBooks Online (QBO)
    Gérer la facturation, les commandes et la préparation des commandes lorsque le client B2B est sur place.
    Remplir le tableau récapitulatif quotidien des commandes.
    Traiter les commandes résidentielles D2C chaque matin.
    Répondre à toutes les demandes des clients par téléphone et par courriel concernant les abonnements/préoccupations et résoudre les problèmes.

COMPÉTENCES ET QUALIFICATIONS

  • Excellentes aptitudes en service à la clientèle et capacité à résoudre des problèmes en proposant des solutions positives aux clients.
  • Maîtrise de la suite MS Office et expérience souhaitée avec Shopify, QuickBooks, ShipStation, etc.
  • Excellentes compétences en résolution de problèmes, en organisation et en communication.
  • Capacité à travailler selon des horaires flexibles, y compris les fins de semaine ou les quarts de travail, au besoin.
  • Bilingue en français et en anglais, à l’oral comme à l’écrit.


Veuillez postuler sur :
https://isarta.com/emplois/?utm_source=IND&job=120960
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Customer Service Representative • Montréal, QC, CA

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