Job Title: Bilingual Service Desk Analyst (French/English)
Location: MONTREAL & MIRABEL, QUEBEC (Hybrid)
Duration: Months Contract
Role Descriptions:
Must-Have
.Knowledge on End User Computing Devices (Laptop Desktop VDI)
.Ability to provide technical support over the phone
.Excellent Oral and Written Communication skills
on Experience on resolving customer issues related to the infrastructure
with support of network connectivity| PCs| and VPN connectivity
.Experience on Remote Desktop Client Softwares
.Ability to resolve and or provide work around
.Anticipate customer needs and proactively identifies solutions
.Enthusiastic Maintain high customer end user satisfaction
in Communication skills and inter-personal skills.
have good experience in troubleshooting hardware issues for both desktops and laptops.
have experience in Active Directory and desktop engineering
on experience on Client and VDI troubleshooting.
.Languages Support Canadian French (x)
Good-To-Have
.Ability to think around problems and come up with creative solutions
.Service Now Ticketing Tool Knowledge
.Microsoft Certification
Keyword:
Skills: IT IS_Service Desk
Experience Required: - Years
Bilingual Service Desk Analyst (French/English) • MONTREAL & MIRABEL, QUEBEC, QC
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