Manager, Residential Tenancies

Competition # : 49624

Department: Service Nova Scotia

Location: HALIFAX

Type of Employment: Permanent

Union Status: Exclusion - Non Union - NSPG

Closing Date: 02-Sep-26 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia’s vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

To learn more about our Department, please click on the following link: https://beta.novascotia.ca/government/service-nova-scotia-and-internal-services/about

About Our Opportunity

Reporting to the Director of Consumer Programs, you are responsible for the oversight of the province’s residential tenancies program by directing public information, dispute resolution, policy development and program modernization activities.

Responsible for the entire residential tenancies program, which settles disputes between landlords and tenants through a tribunal process. This includes the management of a team of professionals and mentoring/coaching to ensure the priorities and objections of the residential tenancies program are met.

• Coordinating the department’s role in addressing system wide housing issues with other departments.
• Maintaining expertise and in-depth knowledge of current program areas and utilizing a broad network of collaborative relationships with a variety of stakeholders.
• Accountable for the program, policy, and legislative management of the residential tenancies program including mitigating risks by developing and implementing new or revised policies that align with objectives of the Department and overall Government Strategy.
• Accountable for managing the information management system and any process improvements that need to be supported with the system.
• Acting as the Department’s expert and representative and to provide advice and assistance related to residential tenancies. This includes managing operational aspects of internal and external communications systems with some guidance from leadership.
• Plans and implements quality frameworks to ensure that service standards are met throughout the residential tenancy dispute process. This includes suggesting and implementing improvements to the current compliance process.

Qualifications and Experience

To be successful in this position, you hold an undergraduate degree, in addition several years of progressive experience in a related field. A graduate level degree (Master's) would be an asset. You require an understanding of government processes and experience in developing and maintaining internal and external stakeholder relationships. You also have experience leading teams, and in managing organizational change. Strong communication skills (both oral and written), effective decision-making skills, sound judgment and analytical skills are required to be successful in this position. You will also master subject matter expertise in order to manage program modernization projects and to effectively manage competing priorities and demands. Experience with residential tenancies and the tribunal process would be viewed as an assets.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short- and Long-Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Additional Information

This is a permanent, full-time position based in Halifax, Nova Scotia. Work is conducted in person in a comfortable office setting.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• A Dynamic, client-focused office environment where service excellence and teamwork are our focus.

Pay Grade: EC 12

Salary Range: $3,929.22 - $4,911.52 Bi-Weekly

Employment Equity Statement: Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

Accommodation Statement: We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.

Current government employees may access this posting through the link below:

PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

If you are receiving a pension from the Nova Scotia Public Service Superannuation Plan (PSSP) or any related plans, you cannot receive pension payments while contributing to the same plan. If you accept a position that requires PSSP contributions, your pension payments must be stopped. Please contact the Nova Scotia Pension Services Corporation for more information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.