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FOYERS SUPREME INC
Customer service agentFOYERS SUPREME INC • Montréal, QC, Canada
Customer service agent

Customer service agent

FOYERS SUPREME INC • Montréal, QC, Canada
12 days ago
Job type
  • Permanent
Job description
  • Durée de l'emploi: Permanent
  • Langue de travail: Bilingue
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience:

Education

  • No degree, certificate or diploma

Work setting

  • Urban area
  • Private sector

Tasks

  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Receive payments

Computer and technology knowledge

  • Enterprise resource planning (ERP) software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word

Work conditions and physical capabilities

  • Attention to detail
  • Walking

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Experience

  • No experience (will train)

Employment terms options

  • Day

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Life insurance

Other benefits

  • Free parking available

Support for newcomers and refugees

  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Does not require Canadian work experience
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Customer service agent • Montréal, QC, Canada

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