(EMR) Implementation Project Manager (Ontario)

Job Description

As an EMR Implementation Project Manager in the Implementation team, you will lead the implementation of MYLE for new clinics and healthcare organizations across Ontario. From the moment a contract is signed, you become the primary point of contact responsible for planning, coordinating, and delivering a successful transition from a clinic's existing EMR to MYLE.

You will manage multiple implementation projects simultaneously, acting as the central point of coordination between clinic leadership and MEDFAR teams to ensure successful deployments and a seamless transition to MYLE.

This role combines project leadership, healthcare workflow analysis, change management, and stakeholder engagement. Your work will have a direct impact on helping healthcare organizations successfully adopt MYLE and realize the full value of their transition.

Key Responsibilities

Lead Clinic Implementations

• Manage the end-to-end onboarding and deployment of MYLE for a portfolio of clinics across Ontario.
• Develop project plans, timelines, milestones, and implementation strategies tailored to each clinic.
• Coordinate data validation activities with internal teams and clients to ensure transferred data is accurate, complete, and usable.
• Coordinate internal and external stakeholders to ensure successful project delivery.
• Monitor project progress and proactively manage risks, issues, dependencies, and change requests.
• Ensure projects are delivered according to agreed timelines, scope, and quality standards.

Guide Workflow Transformation and EMR Adoption

• Lead discovery and planning workshops to understand each clinic's goals, workflows, and operational needs.
• Analyze and document clinical and administrative workflows to support a successful transition to MYLE.
• Identify opportunities to simplify processes and help clinics adopt best practices enabled by MYLE.
• Support organizational change and guide clinic teams through the adoption of new workflows and technologies.
• Ensure a seamless transition from implementation to ongoing operations and support.

Build Strong Client Relationships

• Serve as the primary point of contact throughout the implementation journey.
• Establish trusted relationships with clinic leaders, physicians, and staff.
• Communicate project status, decisions, risks, and outcomes clearly to all stakeholders.
• Foster client engagement and ensure a positive onboarding experience.

Drive Continuous Improvement

• Contribute to the evolution of MEDFAR's onboarding methodology, tools, and best practices.
• Collaborate with Product, Engineering, Data Migration, Training, and Support teams to improve implementation outcomes.
• Share client feedback, market insights, and lessons learned to continuously enhance the onboarding experience.

Qualifications

• University degree in a relevant discipline, or an equivalent combination of education and experience. Backgrounds in healthcare, business, technology, health informatics, or related fields are welcomed.
• 3+ years of experience leading client-facing implementation, deployment, transformation, or operational projects.
• Experience leading software implementation, change management, or digital transformation initiatives.
• Proven ability to manage multiple concurrent projects and competing priorities in a fast-paced environment.
• Strong stakeholder management skills, with the ability to build trusted relationships and influence outcomes across diverse groups.
• Excellent organizational, communication, problem-solving, and decision-making abilities.
• Strong customer focus and commitment to delivering exceptional client experiences.
• Experience documenting, analyzing, and improving business, clinical, or operational workflows.
• Experience in healthcare technology, EMR/EHR implementations, healthcare operations, or health informatics is preferred.
• PMP or other recognized project management certifications are considered assets.
• Bilingual : English and French, an asset

Working Conditions

• Hybrid work environment.
• Travel to client sites (~30% of your time) throughout Ontario as required
• Flexible schedule to support client implementation activities.
• Valid driver's license, access to a car and willingness to travel throughout Ontario.

Additional Information

• Remote work and flexibility
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
• A company culture focused on transparency, collaboration, and innovation

Join a dynamic and innovative environment where your work directly contributes to improving Technical Support operations while helping modernize healthcare across Canada and internationally.