Operations Officer - 58441

We are seeking an Operations Officer to join a dynamic 18-person operational support team. This role focuses primarily on back-office credit operations, volume management, and quality control. Operating in a high-volume environment, the successful candidate will handle day-to-day data entry and administrative duties, collaborate with internal partners and external solicitors, and ensure strict adherence to service level agreements (SLAs) and risk policies.

Job Title: Operations Officer
Location: Mississauga, ON (Hybrid – 4 days onsite)
Contract Duration: 1 Year (Possibility of extension or permanent conversion)
Work Schedule: Rotational shifts between 7:00 AM – 6:00 PM (Start times: 7:00 AM, 8:00 AM, 9:00 AM, or 10:00 AM); Overtime potential
Pay Rate: 28.38

Advantages
Skill Development: Gain direct insight into small business credit structures, credit processing workflows, and project coordination.
Long-Term Growth: Opportunity for contract extension or permanent conversion based on performance and business needs.
Comprehensive Onboarding: Fully supported 5-day onsite training program for the first 3 months to set you up for success.
Work-Life Balance: Structured rotational schedule with predictable shift windows and hybrid flexibility following the initial onboarding phase.

Responsibilities
Volume & SLA Management: Execute daily operational tasks within credit processing, ensuring strict adherence to turn-around times, quality controls, and productivity targets.
Data & Administrative Support: Manage high-volume data entry, document review, and file processing with strong accuracy (90% back-office / 10% phone communication).
Cross-Functional Communication: Collaborate effectively with internal business partners and external solicitors to resolve routine inquiries and operational dependencies.
Risk Control & Escalation: Apply sound judgment to recognize discrepancies, adhere to regulatory/risk policies, and escalate complex issues appropriately.
Leadership & Teamwork: Participate actively in team initiatives, with opportunities to lead small projects or sub-teams as business needs evolve.

Qualifications
Education: Post-secondary degree or diploma required.
Experience: 3–5 years of overall experience in administrative, operational, or back-office environments.
Hard Skills:
Demonstrated proficiency in high-speed, accurate data entry.
Strong foundational computer literacy and experience using MS Office applications (Outlook, Word, Excel).
Soft Skills:
Exceptional attention to detail and strong quality-control focus.
Good judgment with strong problem-solving and critical-thinking abilities.
Reliable attendance and effective verbal/written communication skills.
Asset/Nice-to-Have Skills:
Prior experience in banking, financial services, or credit processing.
Bilingualism (English/French).

Summary
If you are interested in the operations Officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.