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Solution Architect CRMvTech Solution • Toronto, ON, Canada
Solution Architect CRM

Solution Architect CRM

vTech Solution • Toronto, ON, Canada
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description
Job Summary:

The Solution Architect - CRM (Intermediate) is responsible for leading the design, development, and implementation of technical solutions primarily focused on IBM Maximo applications within a complex technological environment. This role involves providing technical architecture, strategy, and leadership for enterprise-wide cloud transformations and Maximo system enhancements, ensuring alignment with business processes and IT strategies. The architect acts as a subject matter expert supporting divisional implementations and ongoing system sustainability.

Responsibilities:
  • Develop work management technical strategy, architecture, frameworks, and key design decision documents applicable across divisional processes.
  • Manage configuration and layout of enterprise architecture and infrastructure.
  • Recommend procedural changes to optimize operational efficiency.
  • Participate in root cause analysis reviews as needed.
  • Promote shared infrastructure and technical designs to reduce costs and improve information flow.
  • Guide development of legacy data conversion and migration strategies, including functional specifications and data mapping.
  • Support functional test case development, application testing, and functional unit testing.
  • Serve as Maximo Technical Subject Matter Expert to support divisional implementations and ensure project success.
  • Verify and validate vendor solutions to ensure optimal implementation quality.
  • Assist business units in transitioning to production support and ongoing system sustainability.
  • Prepare and execute various technical tests and analyze results to assure software quality.
  • Track and report on problems, defects, and issues within large projects.
Required Skills & Certifications:
  • 10+ years of hands-on experience in software development, systems engineering, or similar roles with leadership experience.
  • Post-secondary education in Information Technology, Computer Science, Engineering, Information Systems, Math, or equivalent experience.
  • Extensive experience with IBM Maximo suite of applications, including versions 7.6, 7.6.1.2, MAS 9.1, and working knowledge of Maximo 9.1.
  • Proficiency across all Maximo modules: Work Order Management, Asset Management, Preventive and Corrective Maintenance, Configuration, Scripting, Report Development, and system interfacing.
  • Experience leading enterprise-wide cloud transformations with knowledge of Cloud adoption, Infrastructure as Code (IaC), software-defined infrastructure, and both private and public cloud systems.
  • Strong interpersonal, facilitation, negotiation, analytical, and communication skills.
  • Experience in a technical advisory or consulting role, preferably within the utility industry.
  • Strong process management and risk control capabilities.
Preferred Skills & Certifications:
  • Maximo super-user expertise.
  • Experience with asset management application development and ERP system integration.
  • Experience with stakeholder communication methodologies to share features, benefits, and analyses.
  • Experience preparing and executing comprehensive test plans, including unit, functional, integration, regression, penetration, performance, and user acceptance testing.
  • Public sector experience.
Special Considerations:
  • Must be comfortable communicating at all organizational levels including business partners, leadership, and vendors.
  • Role requires strong teamwork, planning, and organizational skills.
  • Hybrid work environment with 3 days required in office.
Scheduling:
  • Standard hybrid schedule with three days per week in office; specific shift patterns not detailed.
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Solution Architect CRM • Toronto, ON, Canada

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