Talent.com
Maarut
Solutions AnalystMaarut • Quebec City, QC, ca
Solutions Analyst

Solutions Analyst

Maarut • Quebec City, QC, ca
1 day ago
Job type
  • Full-time
Job description
Job Description

Job Description:

  • The client is seeking a Solutions Analyst specializing in requirements analysis, with expertise in customer contact centers, and whose key differentiating experience is Genesys Cloud CX, deemed essential to the mandate. The job description focuses on producing documentation at each stage of the delivery cycle, from requirements analysis to post-implementation support, indicating an operational documentation producer rather than a strategist.
  • The role involves both project and operational aspects of contact centers, so the candidate must be comfortable with both delivery and maintenance. The recurring terms "requirements analysis," "documentation building," "acceptance testing," "integration testing," and "production deployment" confirm that the core of the position is business analysis applied to a contact center platform. This should not be confused with a Genesys technical integrator or configurator without an analysis component, nor with a project manager, nor with a solutions architect.


Requirements

Mandatory:

  • Relevant experience with Genesys Cloud CX contact center products
  • Major experience in business requirements and solution analysis
  • Minimum 3 years of relevant experience
  • College or university degree, or equivalent
  • Proficiency in spoken and written English


Desirable:

  • Experience producing documentation throughout the full delivery lifecycle (analysis, design, testing, deployment)
  • Strong analytical, writing, and synthesis skills
  • Ability to work independently in a complex environment


Asset:

  • Industry experience in insurance or financial services
  • Experience working in both project and operational environments



Requirements
Mandatory: Relevant experience with Genesys Cloud CX contact center products Major experience in business requirements and solution analysis Minimum 3 years of relevant experience College or university degree, or equivalent Proficiency in spoken and written English Desirable: Experience producing documentation throughout the full delivery lifecycle (analysis, design, testing, deployment) Strong analytical, writing, and synthesis skills Ability to work independently in a complex environment Asset: Industry experience in insurance or financial services Experience working in both project and operational environments
Create a job alert for this search

Solutions Analyst • Quebec City, QC, ca

Similar jobs

Solution Architect, Enterprise Applications

Kinaxisquebec, capitale nationale, Canada
Full-time

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains.Our AI‑infused platform provides full transparency and visibility across end‑to‑end supply cha... Show more

 • Promoted

Remote Solutions Architect: Requirements & Tech Strategy

Programodo, LLCQuebec, Capitale-Nationale, CA
Remote
Full-time

A growing software development agency is seeking a Solutions Architect to translate business needs into scalable software solutions.The ideal candidate will have over 5 years of experience in softw... Show more

 • Promoted

Cloud Cost Management (FinOps) Business Analyst

ALLTECH CONSULTING SVC INCQuebec, Capitale-Nationale, CA
Full-time

Drive adoption of Cloud FinOps capabilities and best practices within the organization.Develop cost management processes, mechanisms and controls to provide ongoing cost transparency and governance... Show more

 • Promoted

Remote Senior Solutions Architect with Databricks Expertise

LumenaltaQuebec, Capitale-Nationale, CA
Remote
Full-time

Elevate data ecosystems as a Senior Solutions Architect, focusing on Databricks and AWS.This role allows you to design impactful, cloud-native data architectures remotely.As a key player in our arc... Show more

 • Promoted

Integrate CCaaS Solutions Effectively

CallTowerquebec, capitale nationale, Canada
Full-time

Drive innovation in contact centers as you integrate CCaaS solutions, focusing on client needs while configuring state-of-the-art cloud systems.This temp-to-hire opportunity allows for impactful co... Show more

 • Promoted

Senior Application Systems Analyst: Oracle Forms & Monoliths

Thakral OneQuebec, Capitale-Nationale, CA
Full-time

A technology company in Canada is seeking a Senior Application Systems Analyst to evaluate legacy application architectures and their performance.The role entails troubleshooting Oracle Forms and r... Show more

 • Promoted

TEHORA Analyste en Soutien Intermédiaire

TEHORA inc.Quebec, Capitale-Nationale, CA
Full-time

Rejoignez TEHORA en tant qu’analyste en soutien des infrastructures techniques intermédiaire.Utilisez vos aptitudes techniques pour améliorer l’environnement bureautique et résoudre des problèmes c... Show more

 • Promoted

Solutions Architect

LaravelQuebec, Capitale-Nationale, CA
Full-time

Laravel is the world's most popular PHP framework for building modern web applications.We empower millions of developers globally to create elegant, powerful, and secure applications with ease, fro... Show more

 • Promoted

Technical Analyst – Enterprise Applications

La Maison SimonsQuebec, Capitale-Nationale, CA
Full-time

Simons was founded in 1840 by John Simons in Quebec City.Originally a dry goods store, the family company is known today for accessible and inspired fashion.It is committed to cultivating creativit... Show more

 • Promoted

Senior Analyst Role Focused on Complex Information Systems Solutions

TEHORAQuebec, Capitale-Nationale, CA
Full-time

Drive innovation as a Senior Functional Analyst by analyzing and developing complex information systems solutions.Bring your analytical skills and development expertise to a flexible, collaborative... Show more

 • Promoted

Cloud Solutions Architect (Remote)

Doghouse RecruitmentQuebec, Capitale-Nationale, CA
Remote
Full-time

Direct message the job poster from Doghouse Recruitment.Cloud Solutions Architect – AI/ML Cloud Infrastructure – Remote (US/Canada) – Up to $320K OTE.This position is open to candidates working rem... Show more

 • Promoted

Senior Solutions Architect, Enterprise SaaS (Remote)

Sanity CMSQuebec, Capitale-Nationale, CA
Remote
Full-time

A leading content platform provider is seeking a candidate to enhance customer relationships and facilitate onboarding workshops.The role requires 3-5 years in software development, familiarity wit... Show more

 • Promoted

Expert Solutions Architect for Quantum Corp.

QuantumQuebec, Capitale-Nationale, CA
Full-time

Shape the future of data management with Quantum Corp.Focus on pre-sales technical support and system design for media clients.This pivotal role involves creating architecture designs and guiding c... Show more

 • Promoted

Expert Technical Solutions Architect Specializing in Cloud and Integration

Evolvic Inc.Quebec, Capitale-Nationale, CA
Full-time

Step into the role of a Technical Solutions Architect, driving system integration and technology innovation.Utilize your extensive background in software architecture to develop effective strategie... Show more

 • Promoted

Analyste Guidewire Solutions – Hybride (Québec/Montréal)

CHROME TECHNOLOGIESQuebec, Capitale-Nationale, CA
Full-time

Une société de technologie recherche un Analyste de solution GW pour rejoindre son équipe à Québec ou Montréal en mode hybride.Le candidat idéal doit posséder des compétences dans les produits Guid... Show more

 • Promoted

Implementation Specialist / Business Analyst

Harris ComputerQuebec, Capitale-Nationale, CA
Full-time +1

Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Sp... Show more

 • Promoted

Expert Solutions Architect in Databricks and Cloud Architecture

LumenaltaQuebec, Capitale-Nationale, CA
Full-time

Enhance cloud-native data infrastructures as a Solutions Architect.Leverage your expertise in Databricks and AWS to design scalable, high-performance data platforms in a remote role.In this senior ... Show more

 • Promoted

Application Analyst and Microsoft support

Administration-Portuaire-De-QuQuebec, Capitale-Nationale, CA
Full-time

Application Analyst and Microsoft support.Posted Friday, July 17, 2026 at 4:00 AM.From here, we see far!\" The vision of the Port of Québec? To be a port recognized by citizens for its responsible ... Show more

 • Promoted

Senior Business Analyst - SDLC, Agile & SuccessFactors (Remote)

Cpus Engineering Staffing Solutions Inc.Quebec, Capitale-Nationale, CA
Remote
Full-time

Join a forward-thinking company as a Senior Business Analyst, where your expertise will drive impactful projects from inception to completion.This role involves participating in all phases of the p... Show more

 • Promoted

Solutions Architect, S/4 HANA (Public Cloud Edition)

Vision33Quebec, Capitale-Nationale, CA
Full-time +1

Solutions Architect, S/4 HANA (Public Cloud Edition) – Vision33.Solutions Architect, S/4 HANA (Public Cloud Edition).Open Location, Canada/USA • Full Time / Permanent.Various roles: Functional & Te... Show more