Mobile IT Support Technician

This Engineering & Construction company in Laval is looking for a Mobile IT Support Technician.

Additional information:
Contract: In consultation
Term: 6 to 12 months
Start date: August 31, 2026
Schedule: 37.5 hours / week
Hybrid (2 days Laval Office / 3 days Remote)
Equipment provided by the client

Advantages
...............................................................................Advantages TBD .......................................................................................

Responsibilities
Here are the responsibilities for this Mobile IT Support Technician at this Engineering & Construction leader in Laval:

Mobile Fleet Support & Troubleshooting:

Provide Tier 1 and Tier 2 technical support on-site, via phone, and through Teams for a fleet of over 1,000 Android (Samsung) and iOS (Apple) mobile devices and tablets used in corporate offices and construction sites.

Device Deployment & MDM Configuration:

Enroll, configure, and deploy new mobile devices and site tablets using Cisco MDM, including the installation of essential enterprise applications (Okta, QuickSupport).

Hardware & Connectivity Repair:

Diagnose, troubleshoot, and perform basic physical repairs (such as screen replacements) as well as resolve wireless network and cellular connectivity issues.

Cellular Plan & Cost Management:

Oversee mobile phone plan administration with the primary vendor (Bell), ensuring optimal plan management and cost control across the entire mobile fleet.

Ticketing & Inventory Management:

Utilize ServiceNow to log, track, and resolve user tickets, maintain accurate hardware inventory, and manage the intake, storage, and retirement of mobile equipment.

Knowledge Base & Documentation:

Write and update standard operating procedures (SOPs) regarding mobile device usage and enrich internal knowledge base articles for users and IT staff.

Qualifications
Here are the qualifications required for this Mobile IT Support Technician at this Engineering & Construction leader in Laval;

College Diploma (DEC) or Attestation (AEC) in Computer Science or IT Support.

Minimum of 3 years of hands-on experience in IT support, with a strong focus on mobile device fleet management.

Proven technical proficiency with iOS (Apple) and Android (Samsung) operating systems and hardware troubleshooting (including screen repairs).

Hands-on experience using Mobile Device Management (MDM) tools (Cisco MDM preferred) and IT service management platforms (ServiceNow).

Familiarity with managing enterprise cellular accounts and mobility packages (Bell Canada experience is a strong asset).

Experience deploying mobile applications such as Okta and QuickSupport.

Bilingualism (French and English) is required to collaborate with out-of-province teams (5% of user base) and local staff.

Must possess a valid driver's license and access to a personal vehicle for occasional travel to regional offices and construction sites.

Summary
Alain Rudakenga
Account Manager
Randstad Digital
438.304.3592
alain.rudakenga@randstaddigital.com

Randstad Digital is committed to fostering a workforce that is representative of all populations in Canada. We are therefore committed to developing and implementing strategies to promote equity, diversity and inclusion in all areas of our business by reviewing our internal policies, practices and systems throughout the life cycle of our workforce, including recruitment, retention and advancement for all individuals. In addition to our strong commitment to human rights principles, we are committed to taking positive steps to influence change to ensure that all individuals can participate in the workplace without barriers, systemic or otherwise, especially for equity-seeking groups that are generally underrepresented in the Canadian workforce, including people who identify as women or non-binary/gender non-conforming, Aboriginal Peoples and communities, people with disabilities (visible and invisible), visible minorities, racialized people and LGBTQ2+ communities.

Randstad Digital is committed to creating and maintaining an inclusive and accessible workplace for all applicants and employees by supporting their accessibility and accommodation needs throughout the employment life cycle. We ask that all applicants identify their accommodation needs by emailing accessibilite@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.