Customer Service Coordinator – After-Sales Service

Tasks

• Manage customer inquiries by phone and email, providing prompt, professional, and courteous service.
• Develop and maintain long-term customer relationships to ensure high levels of satisfaction and loyalty.
• Coordinate order processing, enter orders into Acomba, and follow up on customer files until resolution.
• Supervise and support the customer service team by assigning tasks, monitoring priorities, and maintaining quality standards.
• Act as a liaison between production, sales, shipping, and customer service departments to ensure effective communication and adherence to deadlines.
• Handle customer requests, complaints, and special situations by proposing appropriate solutions and ensuring thorough follow-up.
• Participate in the creation, updating, and maintenance of technical documentation, product sheets, and internal procedures.
• Coordinate promotional material management and conduct follow-ups on the production floor when required to help resolve issues and ensure customer satisfaction.
• Perform all other related duties.
• If you are ready to take on new challenges, we want to meet you!

Advantages

• A stable daytime schedule that supports a healthy work-life balance.
• 4 weeks of vacation upon hiring, including plant shutdowns during the summer and holiday season for a true break.
• 11 paid statutory holidays to enjoy more time off throughout the year.
• Comprehensive group insurance, including medical, dental, and travel coverage.
• Employer RRSP contribution program.
• Exclusive discounts on our high-end furniture to enhance your living space.
• A variety of social activities designed to strengthen team spirit.
• An accessible and supportive organization where your ideas and initiatives truly matter.

Job requirements

• Experience in customer service, administrative coordination, or sales support.
• Experience supervising or coordinating a customer service team.
• Excellent communication skills and strong organizational abilities.
• Strong leadership skills with the ability to motivate and support a team in achieving goals.
• Ability to manage multiple files simultaneously and effectively prioritize tasks.
• Strong analytical skills and a proactive problem-solving approach.
• Proficiency with Microsoft Office and experience using Acomba or an ERP system.
• Experience in a manufacturing environment is considered an asset.
• Bilingualism (French and English) is required, both written and spoken, as approximately 70% of clients are English-speaking.