Bilingual Specialist Sales Operations – Sport

The Sport Specialist acts as the liaison between the Sport regional sales team, customers and all internal departments (Logistics, Planning, Credit, IT, Marketing, Product, Discounts). The Sport Specialist team is the primary source of communication for sales team and customers within the Sport regional channel. This individual supports all daily sales team and customer requests and needs, to ensure in field efficiencies and that all internal support is provided to meet the needs of the business effectively.

(Remote role)

Payrate: 24.08/h

Shift Time: 9am-5pm EST


Advantages
Competitive pay rate
Contract: 2 months with possibility of extension
Schedule: Monday to Friday
Work Arrangement: Work from home

Responsibilities
• Supports the Regional Channel Sales Manager & Sales team with development of new
businesses and management of prospective new regional Sport customers.
• Builds strong working relationships with key customers and leverages brand portfolio with
key customers.
• Support Regional Channel Sales Manager & Sales team in the achievement of annual
invoiced sales performances to drive sales for designated accounts.
• Monitors sales teams portfolios to ensure meeting customers requested delivery and fill
rate requirements.
• Coordinate and perform tasks related to order management ensuring quick turnaround –
including but not limited to, creating and processing orders, monitoring order allocation
and fill rates, updating assortment manager tool, etc.
• Ensures best service level from receipt of orders for processing, allocation, and portfolio
management to trouble shooting needed after receipt of deliveries to customers.
• Develop strong relationships externally with the assigned customer, with a focus on
providing excellent service and diffuse with the Best practice.
• Attend and assist at sales & customer meetings, Trade Shows and client
headquarters, etc.
• Provides prompt, efficient, detailed, customer-oriented service to regional Sport
customers.
• Owns escalated customer contacts and leads the effort to satisfactorily resolve them.
• Owns high-touch accounts at the request of sales leadership.
• Manages incoming and outgoing emails each day for sales team members for specific
regions; 24-48 hour turn-around time
• Supports all incoming phone calls from sales teams and customers
• Supports incoming questions and issues relative to the order entry app, One Sales Suite
• Joins weekly sales team conference calls and works to coordinate resolve of consistent
and common issues across the sales team

Qualifications
BASIC QUALIFICATIONS
• Bachelor’s Degree in Business Administration, Fashion merchandising, Accounting
or related field
• 2+ years related work experience
• Strong PC skills; proficient in Outlook, Excel, Word and PowerPoint, Internet
o Must be proficient in excel- intermediate to advanced level
• Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
• Ability to work independently and multi-task with limited supervision as well as works well
in a team setting
• Attention to detail and accuracy
• Takes initiative
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and
team
• Places a high priority on responsiveness

PREFERRED QUALIFICATIONS
• SAP experience will need to be basic to intermediate.
• Past experience with retail or retail buying
• Microsoft Access experience

Summary
If this role sounds like a good fit for you please APPLY ONLINE. Thank you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.