Food Service Supervisor – Front of House

Join the City of Medicine Hat as a Food Service Supervisor – Front of House! Permanent | Full‑Time | On site Starting at $27.63 per hour Are you a hospitality leader who thrives in fast-paced, customer-focused environments? Do you enjoy building high-performing teams, creating memorable guest experiences, and driving operational excellence behind the scenes? We're seeking a Food Service Supervisor – Front of House to make a meaningful impact by delivering exceptional service, mentoring staff, and helping create vibrant community experiences that bring people together.We're a team that believes how we work is just as important as the work we do. Grounded in our values - Own It, Team Up, Be Curious, and Service with Care - we're committed to delivering meaningful impact for our community while supporting each other along the way. What you'll doLead and inspire front-of-house teams to deliver outstanding customer experiences across concessions, bars, premium seating areas, and special events.Foster a positive, engaging workplace culture where employees are motivated, supported, and empowered to succeed.Ensure guests receive consistent, high-quality food and beverage service that enhances their overall experience.Drive operational efficiency through effective scheduling, training, inventory management, and service planning.Maintain strong financial stewardship through accurate cash controls, inventory practices, and compliance with established procedures.Support safe and compliant operations that uphold food safety, liquor service, health, and regulatory standards.Collaborate with internal teams and external clients to deliver successful events, hospitality services, and community experiences. A closer look at the role Everyday bring a new exciting challenge. You may start your day planning staffing requirements and coordinating operational needs for upcoming events, then shift to mentoring team members and ensuring service standards are being met. Throughout the day, you'll work closely with colleagues to monitor inventory levels, coordinate product ordering, and ensure concessions and bar operations are running smoothly.You'll play an important role in supporting community events, hospitality functions, and premium guest experiences by helping coordinate food service delivery, maintaining strong cash-handling controls, and ensuring all regulatory requirements are met. Success in this role comes from balancing people leadership, operational oversight, customer service excellence, and attention to detail. What you bring A positive, people-first leadership style that motivates and develops team members.Exceptional communication and relationship-building skills.A customer-service mindset with a passion for creating memorable experiences.Strong organizational skills and the ability to effectively manage competing priorities.Sound judgment and the ability to remain calm and professional in fast-paced environments.A collaborative approach and commitment to working effectively with diverse teams and stakeholders.Proven ability to handle conflict constructively and build trust within a team.High attention to detail and accountability in operational and financial processes.A commitment to safety, compliance, and continuous improvement. Qualifications Grade 12 diploma or equivalent.Minimum three (3) years of supervisory experience in a food service environment.Successful completion of a recognized safe food handling certification (e.g.,Food Safe).Legally permitted to serve alcohol and possess Alberta ProServe certification.Certified Concession Manager (CCM) designation is considered an asset.Experience with cash reconciliation, inventory management, and point-of-sale systems.Proficiency with standard office software and computer systems.Demonstrated knowledge of food safety, responsible liquor service, and operational compliance requirements.This position has been identified as Safety Sensitive and requires the completion of a satisfactory pre-employment drug screen, which includes testing for cannabis use. Why you'll love working with us We show up with accountability, care, and teamwork - every day, with every person. Our values guide how we work together, serve our community, and support one another so we can deliver exceptional public service. Collaborative team culture: Be part of a supportive environment where we Team Up to deliver great community outcomes. Career growth and development: We encourage you to Be Curious, offering training and development that fosters continuous learning. Competitive total rewards: Comprehensive benefits, pension, health and dental coverage, and competitive compensation.Flexibility & work life balance: Our commitment to Service with Care includes supporting your wellbeing at work and at home.Want a deeper look at what it's like to work here? Explore our Culture Playbook, which outlines the values and behaviours that guide our work every day. Ready to make an impact? If you're excited about contributing to a forward‑thinking municipal organization and bringing your expertise to meaningful community work, we'd love to hear from you. #brightideas#LI-CP1