Technical Delivery Manager - Retail

Position Summary

The Senior Technical Delivery Manager will lead application-readiness coordination for a new retail store opening. The role will serve as the portfolio lead's hands-on program partner, establishing a reliable view of the current landscape and driving multiple applications toward production readiness. This person will coordinate application managers and cross-functional dependency teams, manage the critical path, maintain governance and provide clear executive-level reporting in a compressed delivery environment.

Key Responsibilities

· Program mobilization: Rapidly assess the existing landscape, plans, documentation, risks, stakeholders and delivery status; identify gaps and establish an integrated control structure.

· Integrated planning: Build and maintain a workback plan from the production-readiness milestone, covering configuration, application-readiness testing, integration testing, production validation, training and hypercare dependencies.

· Application readiness: Coordinate readiness across approximately 74 applications and the managers accountable for their respective application areas.

· Critical-path management: Identify prerequisite activities—such as master-data setup—and ensure that dependency commitments are achieved before downstream configuration or testing is affected.

· Cross-functional coordination: Work with merchandising, finance, supply chain, master data, technology, business teams and other partners to secure dates, resolve blockers and maintain alignment.

· Governance and reporting: Prepare consolidated status reporting, facilitate governance forums and communicate risks, decisions and required actions to managers, directors and senior business and IT leaders.

· Risk and escalation: Identify emerging schedule or readiness risks early, coordinate recovery actions and escalate unresolved dependencies with clear impact analysis and recommendations.

· Program controls: Maintain the portfolio charter, scope, RAID log, stakeholder map, application inventory, manager-level checklists, decisions, dependencies and milestone evidence in line with DMO guidelines.

· Playbook development: Create reusable store-opening artifacts, checklists and lessons learned because prior internal documentation and experienced store-opening resources are limited.

· Hypercare support: Coordinate post-production validation, operational readiness and hypercare through the store-opening period and any approved extension.

Requirements

Experience

· Senior-level experience managing complex technical projects or programs involving multiple applications, delivery teams and cross-functional dependencies.

· Demonstrated ability to take ownership of an initiative already in progress, rapidly establish the true status and create an executable recovery or delivery plan.

· Strong understanding of application delivery lifecycles, including configuration, environment and data dependencies, readiness testing, integration testing, production deployment and hypercare.

· Proven experience identifying, maintaining and communicating a critical path and translating dependency slippage into schedule and business impact.

· Exceptional written and verbal communication, including experience presenting to managers, directors, senior directors and executive stakeholders.

· Strong stakeholder-management, facilitation, negotiation, follow-up and escalation skills across business and IT teams.

· Experience maintaining program-management artifacts such as charters, integrated schedules, RAID logs, RACI models, governance packs, decision logs and executive status reports.

· Highly proactive, organized and hands-on, with the judgment to operate independently in an ambiguous and time-sensitive environment.

Preferred Qualifications

· Program or project management experience within retail.

· Experience supporting a new store opening, retail-site launch or comparable operational go-live.

· Experience coordinating a large application portfolio and cross-functional teams such as merchandising, finance, supply chain and master data.

· Relevant program/project-management certification or equivalent delivery experience.

· Experience working within an enterprise DMO/PMO governance framework.

Benefits

Salary Range: CAD $115,000 - $120,000/year

The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate’s knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also include additional components such as benefits, and/or other incentives, where applicable. In accordance with new employment standards requirements, we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.

Infoya is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, aboriginal status, or any other legally protected factors.