Facilities Manager (Repair and Maintenance Technicians)
- Full-time
Love fixing things and keeping equipment running at its best? Our members count on machines that work every single day — and we're looking for a hands-on leader to make sure they do.
As our Repair & Maintenance Technician Manager, you'll be a true player-coach: on the floor doing the repairs yourself and building a team of R&M Technicians who take real pride in their work. This is a lead-from-the-front role for someone who's happiest with a tool in hand and a team to bring along with them.
You'll use our “Tell, Show, Do” approach to grow your technicians — explain it, demonstrate it, then coach them until they own it. Reporting to the VP of Construction, your work will have a visible, meaningful impact at every club: safe, reliable equipment and members who feel proud to be part of Fitness World.
What You'll Do
Repair & maintain the equipment our members rely on
Diagnose, troubleshoot, and repair cardio and strength equipment — treadmills, ellipticals, bikes, rowers, steppers, selectorized and plate-loaded machines, cable systems, benches, etc.
Work across mechanical, electronic, and structural fixes: belts, decks, motors, bearings, drive systems, consoles and display boards, cables and pulleys, upholstery, welds, and hardware.
Calibrate and test equipment after every repair so it's safe, accurate, and member-ready before it goes back on the floor.
Tag and remove unsafe or out-of-service equipment quickly, and get it back in rotation as fast as possible.
Own the preventative maintenance program
Run and continuously improve preventative maintenance schedules that keep equipment reliable and extend its lifespan across all locations.
Carry out routine inspections and servicing, and keep clear records of what's been done, what's coming due, and where each machine is in its lifecycle.
Spot recurring problems and wear patterns early, and adjust the program so small issues never become expensive ones.
Lead from the front as a player-coach
Schedule, dispatch, and balance the workload of your R&M Technicians across multiple clubs, prioritizing by member impact and urgency.
Set the standard for quality, safety, and pace by working alongside your team — not just directing from a desk.
Ride along on service calls, assess each technician's skills, and give hands-on, in-the-moment feedback.
Develop your team with “Tell, Show, Do”
Onboard, train, and grow technicians using the Tell, Show, Do model — explain the task, demonstrate it, then coach them to independent competence.
Create simple repair guides, checklists, and standard procedures so the whole team works to one consistent standard.
Cross-train technicians on different equipment types and brands to build depth and flexibility across the team.
Train on-site club staff on basic equipment care, safe handling, and when to escalate an issue.
Manage parts, tickets, and systems
Manage repair tickets end to end in our maintenance (CMMS) software, keeping status, notes, and completion accurate and up to date.
Order, organize, and track parts inventory, setting reorder points so common parts are always on hand.
Handle manufacturer warranty claims and returns to recover costs wherever possible.
Report on the metrics that matter — equipment downtime, response and repair times, PM completion, and repair costs — and use them to keep improving.
Respond fast and keep everyone safe
Respond promptly and professionally to urgent equipment issues and facility emergencies, triaging by safety and member impact.
Run routine safety, cleanliness, and equipment inspections, and keep us compliant with WorkSafeBC and health & safety standards.
Follow and enforce safe work practices, and document incidents and corrective actions.
Organize and optimize equipment placement and storage for safety and smooth day-to-day operations.
What You Bring
3+ years repairing fitness equipment or in hands-on mechanical maintenance — cardio and strength equipment experience is a big plus.
Strong mechanical and electronic troubleshooting skills — you can open up a machine, find the fault, and get it running.
Experience leading, mentoring, or coaching a team, or the readiness and drive to step into it.
Valid BC Class 5 driver's license and willingness to travel between locations.
Comfort with maintenance software (CMMS), parts and inventory tracking, and everyday computer tools.
Ability to lift and move equipment up to 50 lbs.
Clear, friendly communication with technicians, club staff, members, and vendors.
Working knowledge of WorkSafeBC and health & safety practices.
A proactive, solutions-focused mindset and genuine pride in a job done right.
Nice to Have
Manufacturer training or certification on fitness equipment brands (e.g., Life Fitness, Precor, Matrix, Technogym, Hammer Strength).
Experience in a fitness, hospitality, recreation, or multi-site environment.
Facilities or maintenance certifications (e.g., FMP, CMM).
Familiarity with vendor management and basic budgeting.
Our Perks
Competitive compensation
Group benefits (dental, extended health & travel)
Complimentary membership for you and one other
Discounted personal training
A dynamic and inclusive workplace
Opportunities for growth and continuous learning
The chance to make a real impact across a growing organization
Supportive leadership and a great team environment
Our Values
Passionate — We put our all into everything we do and empower each other to be our best selves every day.
Inclusive — We welcome everyone to be part of our world and pride ourselves on being a community for all.
Fun — We laugh, smile, and enthusiastically have a good time, all the time.
Community — We work, sweat, and give back together, creating connected communities inside and out.