Come join us
We are seeking an experienced Senior Manager, ERP Delivery Lead to lead complex ERP transformation programs and strategic client engagements. This role is accountable for delivery outcomes across scope, schedule, budget, quality, client satisfaction, and team performance. The successful candidate will lead multidisciplinary delivery teams, manage senior client relationships, and ensure disciplined execution from mobilization through go-live and stabilization.
What you'll do
Lead the successful delivery of large-scale ERP implementations and transformation programs from mobilization through go-live and stabilization.
Own delivery performance across scope, schedule, budget, quality, resource management, and client satisfaction.
Build and maintain trusted relationships with client executives, business leaders, and project stakeholders.
Lead governance forums, executive steering committees, and delivery reviews, providing transparent reporting and actionable recommendations.
Manage complex delivery environments involving multiple workstreams, vendors, implementation partners, and geographically distributed teams.
Manage complex delivery challenges, including scope negotiations, issue escalation, stakeholder alignment, conflict resolution, and project recovery.
Identify and mitigate risks, manage dependencies, and drive timely decision-making.
Partner with sales and solutioning teams to assess deliverability, shape opportunities, and support growth within strategic accounts.
Mentor and coach Delivery Managers and project leaders, fostering a high-performance delivery culture.
Skills & Experience
ERP delivery leadership and program governance
Executive stakeholder management and client advisory
Risk, issue, dependency, scope, and change management
Financial management, forecasting, and commercial awareness
Conflict resolution, negotiation, and project recovery
Resource planning, vendor management, and multidisciplinary team leadership
Executive communication, presentation, and decision-making
Coaching, mentoring, and continuous improvement
Leadership Attributes
Builds trust with clients, stakeholders, and delivery teams.
Remains calm, decisive, and accountable in complex delivery situations.
Balances client advocacy with commercial and delivery discipline.
Leads through influence, collaboration, sound judgment, and ownership.
Senior Manager, ERP Delivery Lead • Toronto, Canada
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